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problem with connected computer not showing as connected

Jvuz

Hello,

I'm having a problem with one of our machines. It is connected, but doesn't show as connected in the console. The firewall isn't on and I can ping the ip-address. And it seems the machine is till doing his update, probably via the sophos server (I set it up to be the second update server) instead of our server. What could it be?

Jo

:13235


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    I'm having this same issue.

    I checked the registry on the client, its not receiving the server certificate. The HKLM\Software\Wow6432Node\Sophos\Messaging System\Router\Private registry key is empty.

    The latest log file here C:\ProgramData\Sophos\Remote Management System\3\Router\Logs reports an error:


    07.08.2013 10:57:42 0FC0 E Failed to get certificate, retrying in 600 seconds
    07.08.2013 11:07:43 0FC0 I Getting parent router IOR from WIN-C3IG4ZGDGFD.att.net:8192
    07.08.2013 11:07:43 0FC0 I Getting a new router certificate...
    07.08.2013 11:08:29 0FC0 E Router::GetCertificate: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
    OMG minor code (2), described as '*unknown description*', completed = NO

    Any suggestions?

    :42378
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  • 0

    I'm having this same issue.

    I checked the registry on the client, its not receiving the server certificate. The HKLM\Software\Wow6432Node\Sophos\Messaging System\Router\Private registry key is empty.

    The latest log file here C:\ProgramData\Sophos\Remote Management System\3\Router\Logs reports an error:


    07.08.2013 10:57:42 0FC0 E Failed to get certificate, retrying in 600 seconds
    07.08.2013 11:07:43 0FC0 I Getting parent router IOR from WIN-C3IG4ZGDGFD.att.net:8192
    07.08.2013 11:07:43 0FC0 I Getting a new router certificate...
    07.08.2013 11:08:29 0FC0 E Router::GetCertificate: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
    OMG minor code (2), described as '*unknown description*', completed = NO

    Any suggestions?

    :42378
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