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Blank details on a Computers

tedz

Hi,

I have notice on the dashborad that there are some computers does not have a coresponding details on the application control on-access, Data Control scaning, Device Control scanning, which is "active or inactive". When I view a computer details in a computer I notice that no IDE's found .Can any one explain it! Why it is happened.

Thanks,

tedz

:21761


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  • 0

    If you find the adapter key is the problem (i.e. missing from the clients) SAV 10 should have fixed this.  The key is now added by the MSI of SAV not by the SAV setup plugin in response to the return code of the MSI So should be more reliable.

    If you do need to add the key, you need to restart the Sophos Agent Service, as that's the process that loads the adapters.

    Regards,

    Jak

    :21913
Reply
  • 0

    If you find the adapter key is the problem (i.e. missing from the clients) SAV 10 should have fixed this.  The key is now added by the MSI of SAV not by the SAV setup plugin in response to the return code of the MSI So should be more reliable.

    If you do need to add the key, you need to restart the Sophos Agent Service, as that's the process that loads the adapters.

    Regards,

    Jak

    :21913
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