Blank details on a Computers

Question

Hi,

I have notice on the dashborad that there are some computers does not have a coresponding details on the application control on-access, Data Control scaning, Device Control scanning, which is "active or inactive". When I view a computer details in a computer I notice that no IDE's found .Can any one explain it! Why it is happened.

Thanks,

tedz

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Placebo · Accepted Answer

Sometimes these computers have lost this:

[HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\ManagementAgent\Adapters\SAV]
"DLLPath"="C:\Program Files\\Sophos\Sophos Anti-Virus\SAVAdapter.dll"

register key.

If this key is missing, add the key (make sure the path to SAVAdapter.dll is the right path for your enviroment)

and restart the Sophos Message Router service!