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Blank details on a Computers

tedz

Hi,

I have notice on the dashborad that there are some computers does not have a coresponding details on the application control on-access, Data Control scaning, Device Control scanning, which is "active or inactive". When I view a computer details in a computer I notice that no IDE's found .Can any one explain it! Why it is happened.

Thanks,

tedz

:21761


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  • 0

    Hello tedz,

    does the local GUI on the computer report the correct status and does it function as it should (e.g. turning on-access scanning off and on)? Please verify that the Sophos services are present and running (it's best to compare it to a working client).

    Reprotecting the client might resolve the issue. If it doesn't but no obvious error can be found I suggest you give Support a call as closer inspection might be required.

    Christian

    :21849
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  • 0

    Hello tedz,

    does the local GUI on the computer report the correct status and does it function as it should (e.g. turning on-access scanning off and on)? Please verify that the Sophos services are present and running (it's best to compare it to a working client).

    Reprotecting the client might resolve the issue. If it doesn't but no obvious error can be found I suggest you give Support a call as closer inspection might be required.

    Christian

    :21849
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