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Enterprise Console 4.5.1.0 Issue

jperry_68

Hi folks,

Scenario:

Enterprise Console Server - Windows Server 2008 R2 Enterprise (64 Bit) on MS Hyper-V

Client PC - Windows 7 Enterprise joined to work domain, Windows Firewall turned off.

I'm trying to deploy Sophos Anti-Virus (Version 9.5) from Enterprise Console 4.5.1.0. Initially the installation appears to succeed. A warning message appears stating that the PC requires a restart. On restarting the PC Enterprise Console sees it as disconnected and still requiring a restart.

I have also noticed that the Event Viewer on the client PC states that the Sophos Message Router and Sophos Agent Services have terminated several times (Event ID 7031). The Sophos Agent Server can be started manually but stops almost immediately. When attempting to manually start the Message Router service an "error 1607" message appears saying the service terminated unexpectedly.

Any ideas as to what is happening here or a possible solution would be much appreciated.

Best regards,

John P

:5502


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  • 0

    Hi folks,

    I said I would post if any progress was made in relation to this issue.

    Turns out that SAV Version 9.5 appears to conflict with another application we have installed on our client PCs. The application in question, Microsoft Client Firewall for ISA Server somehow causes the Sophos Agent & Sophos Message Router services to fail if any aspect of Web Protection is enabled in the Anti-Virus and HIPS policy. If the Web Protection elements are turned off and SAV redeployed from Enterprise Console, everything seems to work OK. The above mentioned services keep running and the PC is seen as being connected and can be managed by Enterprise Console.

    A product defect has been raised by Sophos (DEF63008) and hopefully will be rectified with the next major release of SAV (v9.7) sometime in February 2011 (Big thanks go to JM & WB in Sophos Support for their assistance in getting to the bottom of this issue).

    Hope this is of some assistance to others who may experience similar difficulties.

    Best regards,

    John P

    :6169
Reply
  • 0

    Hi folks,

    I said I would post if any progress was made in relation to this issue.

    Turns out that SAV Version 9.5 appears to conflict with another application we have installed on our client PCs. The application in question, Microsoft Client Firewall for ISA Server somehow causes the Sophos Agent & Sophos Message Router services to fail if any aspect of Web Protection is enabled in the Anti-Virus and HIPS policy. If the Web Protection elements are turned off and SAV redeployed from Enterprise Console, everything seems to work OK. The above mentioned services keep running and the PC is seen as being connected and can be managed by Enterprise Console.

    A product defect has been raised by Sophos (DEF63008) and hopefully will be rectified with the next major release of SAV (v9.7) sometime in February 2011 (Big thanks go to JM & WB in Sophos Support for their assistance in getting to the bottom of this issue).

    Hope this is of some assistance to others who may experience similar difficulties.

    Best regards,

    John P

    :6169
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