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Enterprise Console 4.5.1.0 Issue

jperry_68

Hi folks,

Scenario:

Enterprise Console Server - Windows Server 2008 R2 Enterprise (64 Bit) on MS Hyper-V

Client PC - Windows 7 Enterprise joined to work domain, Windows Firewall turned off.

I'm trying to deploy Sophos Anti-Virus (Version 9.5) from Enterprise Console 4.5.1.0. Initially the installation appears to succeed. A warning message appears stating that the PC requires a restart. On restarting the PC Enterprise Console sees it as disconnected and still requiring a restart.

I have also noticed that the Event Viewer on the client PC states that the Sophos Message Router and Sophos Agent Services have terminated several times (Event ID 7031). The Sophos Agent Server can be started manually but stops almost immediately. When attempting to manually start the Message Router service an "error 1607" message appears saying the service terminated unexpectedly.

Any ideas as to what is happening here or a possible solution would be much appreciated.

Best regards,

John P

:5502


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  • 0

    Hi @ll

    i`ve the same error. Now I verified, that Sophos have problems with my TMG Client.

    If I delete my TMG client, all is fine.

    If I reinstall the Forefront TMG Client, the errors are back.

    The system log is showing following:

    +++

    Log Name:      System
    Source:        Service Control Manager
    Date:          28.10.2010 13:38:20
    Event ID:      7031
    Task Category: None
    Level:         Error

    The Sophos Agent service terminated unexpectedly.  It has done this 70 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

    +++

    That error is recurrently ervery minute.

    The agent log contain following:

    +++

    28.10.2010 13:27:22 0AD4 I SAV adapter loaded
    28.10.2010 13:27:22 0AD0 E ACE_Select_Reactor_T::open failed inside ACE_Select_Reactor_T::CTOR: An operation was attempted on something that is not a socket.
    28.10.2010 13:27:22 0AD0 E (4440|2768) ORB Core unable to initialize reactor: An operation was attempted on something that is not a socket.
    28.10.2010 13:27:22 0AD0 E Agent::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/INITIALIZE:1.0'
    TAO exception, minor code = 0 (ORB Core initialization failed; unspecified errno), completed = NO

    ...

    ...

    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU DeRegisterStateObserver : 00642F98
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU DeRegisterConfigStateObserver : 00642F9C
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU DeRegisterEventObserver : 00642FC0
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU Adapter is being deleted: 006482B8
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU ~AdapterImpl
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU SAUPolicy::Save
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU SAUPolicy::Save successful
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU Update status information saved to C:\ProgramData\Sophos\AutoUpdate\data\status\AUAdapter.xml
    28.10.2010 13:27:27 0EE0 I SAUAdapter - SAU IPCListener::Wait exiting
    28.10.2010 13:27:27 0AD0 I Restarting...

    +++

    The router log:

    28.10.2010 13:41:18 0B7C I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20101028-114118.log
    28.10.2010 13:41:18 0B7C I Sophos Messaging Router 3.2.0.2013 starting...
    28.10.2010 13:41:18 0B7C I Setting ACE_FD_SETSIZE to 138
    28.10.2010 13:41:18 0B7C I Initializing CORBA...
    28.10.2010 13:41:18 0B7C I Setting connection cache limit to 10
    28.10.2010 13:41:18 0B7C E ACE_Select_Reactor_T::open failed inside ACE_Select_Reactor_T::CTOR: An operation was attempted on something that is not a socket.
    28.10.2010 13:41:18 0B7C E (3596|2940) ORB Core unable to initialize reactor: An operation was attempted on something that is not a socket.
    28.10.2010 13:41:18 0B7C E Router::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/INITIALIZE:1.0'
    TAO exception, minor code = 0 (ORB Core initialization failed; unspecified errno), completed = NO
     
    28.10.2010 13:41:18 0B7C I Restarting...

    But i have no idea...

    :5659
Reply
  • 0

    Hi @ll

    i`ve the same error. Now I verified, that Sophos have problems with my TMG Client.

    If I delete my TMG client, all is fine.

    If I reinstall the Forefront TMG Client, the errors are back.

    The system log is showing following:

    +++

    Log Name:      System
    Source:        Service Control Manager
    Date:          28.10.2010 13:38:20
    Event ID:      7031
    Task Category: None
    Level:         Error

    The Sophos Agent service terminated unexpectedly.  It has done this 70 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

    +++

    That error is recurrently ervery minute.

    The agent log contain following:

    +++

    28.10.2010 13:27:22 0AD4 I SAV adapter loaded
    28.10.2010 13:27:22 0AD0 E ACE_Select_Reactor_T::open failed inside ACE_Select_Reactor_T::CTOR: An operation was attempted on something that is not a socket.
    28.10.2010 13:27:22 0AD0 E (4440|2768) ORB Core unable to initialize reactor: An operation was attempted on something that is not a socket.
    28.10.2010 13:27:22 0AD0 E Agent::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/INITIALIZE:1.0'
    TAO exception, minor code = 0 (ORB Core initialization failed; unspecified errno), completed = NO

    ...

    ...

    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU DeRegisterStateObserver : 00642F98
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU DeRegisterConfigStateObserver : 00642F9C
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU DeRegisterEventObserver : 00642FC0
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU Adapter is being deleted: 006482B8
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU ~AdapterImpl
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU SAUPolicy::Save
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU SAUPolicy::Save successful
    28.10.2010 13:27:27 0AD0 I SAUAdapter - SAU Update status information saved to C:\ProgramData\Sophos\AutoUpdate\data\status\AUAdapter.xml
    28.10.2010 13:27:27 0EE0 I SAUAdapter - SAU IPCListener::Wait exiting
    28.10.2010 13:27:27 0AD0 I Restarting...

    +++

    The router log:

    28.10.2010 13:41:18 0B7C I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20101028-114118.log
    28.10.2010 13:41:18 0B7C I Sophos Messaging Router 3.2.0.2013 starting...
    28.10.2010 13:41:18 0B7C I Setting ACE_FD_SETSIZE to 138
    28.10.2010 13:41:18 0B7C I Initializing CORBA...
    28.10.2010 13:41:18 0B7C I Setting connection cache limit to 10
    28.10.2010 13:41:18 0B7C E ACE_Select_Reactor_T::open failed inside ACE_Select_Reactor_T::CTOR: An operation was attempted on something that is not a socket.
    28.10.2010 13:41:18 0B7C E (3596|2940) ORB Core unable to initialize reactor: An operation was attempted on something that is not a socket.
    28.10.2010 13:41:18 0B7C E Router::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/INITIALIZE:1.0'
    TAO exception, minor code = 0 (ORB Core initialization failed; unspecified errno), completed = NO
     
    28.10.2010 13:41:18 0B7C I Restarting...

    But i have no idea...

    :5659
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