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Enterprise Console 4.5.1.0 Issue

jperry_68

Hi folks,

Scenario:

Enterprise Console Server - Windows Server 2008 R2 Enterprise (64 Bit) on MS Hyper-V

Client PC - Windows 7 Enterprise joined to work domain, Windows Firewall turned off.

I'm trying to deploy Sophos Anti-Virus (Version 9.5) from Enterprise Console 4.5.1.0. Initially the installation appears to succeed. A warning message appears stating that the PC requires a restart. On restarting the PC Enterprise Console sees it as disconnected and still requiring a restart.

I have also noticed that the Event Viewer on the client PC states that the Sophos Message Router and Sophos Agent Services have terminated several times (Event ID 7031). The Sophos Agent Server can be started manually but stops almost immediately. When attempting to manually start the Message Router service an "error 1607" message appears saying the service terminated unexpectedly.

Any ideas as to what is happening here or a possible solution would be much appreciated.

Best regards,

John P

:5502


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  • 0

    Hello John,

    you probably won't expect that I had the same problem :smileywink:

    I'd say - something is missing. Now you could try to find out what it is and why. I would re-attempt the install as it looks like some of the isolated and more or less irreproducible installation/Installer issues I have encountered. It might be necessary to uninstall first (in the order AutoUpdate, SAV, RMS). If it fails the same way then we'll have to dig deeper ...

    Christian

    :5508
Reply
  • 0

    Hello John,

    you probably won't expect that I had the same problem :smileywink:

    I'd say - something is missing. Now you could try to find out what it is and why. I would re-attempt the install as it looks like some of the isolated and more or less irreproducible installation/Installer issues I have encountered. It might be necessary to uninstall first (in the order AutoUpdate, SAV, RMS). If it fails the same way then we'll have to dig deeper ...

    Christian

    :5508
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