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Enterprise Console 4.5.1.0 Issue

jperry_68

Hi folks,

Scenario:

Enterprise Console Server - Windows Server 2008 R2 Enterprise (64 Bit) on MS Hyper-V

Client PC - Windows 7 Enterprise joined to work domain, Windows Firewall turned off.

I'm trying to deploy Sophos Anti-Virus (Version 9.5) from Enterprise Console 4.5.1.0. Initially the installation appears to succeed. A warning message appears stating that the PC requires a restart. On restarting the PC Enterprise Console sees it as disconnected and still requiring a restart.

I have also noticed that the Event Viewer on the client PC states that the Sophos Message Router and Sophos Agent Services have terminated several times (Event ID 7031). The Sophos Agent Server can be started manually but stops almost immediately. When attempting to manually start the Message Router service an "error 1607" message appears saying the service terminated unexpectedly.

Any ideas as to what is happening here or a possible solution would be much appreciated.

Best regards,

John P

:5502


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  • 0

    Hi Christian,

    Many thanks for your prompt reply.

    I did have a look on the client PC straight after roll-out to see if the installation had been successful. I was able to launch the GUI and access the update log. Nothing out of the ordinary was logged, other than the request for a restart.

    I checked the other logs you mentioned in your reply and they appeared OK (I have to admit though, I wasn't too sure what I should be looking for).

    However, a couple of entries (shown below) in the RMS Agent and Router logs may be of interest:

    Agent Log:

    18.10.2010 15:22:14 02D0 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Agent/Logs/Agent-20101018-142214.log
    18.10.2010 15:22:14 02D0 I Sophos Management Agent 3.2.0.2013 starting...
    18.10.2010 15:22:14 07A4 I AdapterManager::LoadAdapter, adapter ALC does not export GetAdapterVersion
    18.10.2010 15:22:14 07A4 I SAUAdapter - SAU Update status information read from C:\ProgramData\Sophos\AutoUpdate\data\status\AUAdapter.xml
    18.10.2010 15:22:14 07A4 I SAUAdapter - SAU IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    18.10.2010 15:22:14 04FC I SAUAdapter - SAU IPCListener::Wait started
    18.10.2010 15:22:14 04FC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
    18.10.2010 15:22:14 0D5C I SAUAdapter - SAU AdapterImpl: Notifying agent of configuration change
    18.10.2010 15:22:14 0D5C I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="ef290883-55a5-4c9e-bb7c-28487baf3de4" /></autoUpdate></status>
    18.10.2010 15:22:14 02D0 E ACE_Select_Reactor_T::open failed inside ACE_Select_Reactor_T::CTOR: An operation was attempted on something that is not a socket.
    18.10.2010 15:22:14 02D0 E (2192|720) ORB Core unable to initialize reactor: An operation was attempted on something that is not a socket.
    18.10.2010 15:22:14 02D0 E Agent::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/INITIALIZE:1.0'
    TAO exception, minor code = 0 (ORB Core initialization failed; unspecified errno), completed = NO

    Router Log:

    18.10.2010 15:26:01 09C8 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20101018-142601.log
    18.10.2010 15:26:01 09C8 I Sophos Messaging Router 3.2.0.2013 starting...
    18.10.2010 15:26:01 09C8 I Setting ACE_FD_SETSIZE to 138
    18.10.2010 15:26:01 09C8 I Initializing CORBA...
    18.10.2010 15:26:01 09C8 I Setting connection cache limit to 10
    18.10.2010 15:26:01 09C8 E ACE_Select_Reactor_T::open failed inside ACE_Select_Reactor_T::CTOR: An operation was attempted on something that is not a socket.
    18.10.2010 15:26:01 09C8 E (1108|2504) ORB Core unable to initialize reactor: An operation was attempted on something that is not a socket.
    18.10.2010 15:26:01 09C8 E Router::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/INITIALIZE:1.0'
    TAO exception, minor code = 0 (ORB Core initialization failed; unspecified errno), completed = NO
     
    18.10.2010 15:26:01 09C8 I Restarting...

    I'm really not sure what I should be looking for here. Hopefully these extracts will throw some light on the issue.

    Many thanks again.

    John P

    :5507
Reply
  • 0

    Hi Christian,

    Many thanks for your prompt reply.

    I did have a look on the client PC straight after roll-out to see if the installation had been successful. I was able to launch the GUI and access the update log. Nothing out of the ordinary was logged, other than the request for a restart.

    I checked the other logs you mentioned in your reply and they appeared OK (I have to admit though, I wasn't too sure what I should be looking for).

    However, a couple of entries (shown below) in the RMS Agent and Router logs may be of interest:

    Agent Log:

    18.10.2010 15:22:14 02D0 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Agent/Logs/Agent-20101018-142214.log
    18.10.2010 15:22:14 02D0 I Sophos Management Agent 3.2.0.2013 starting...
    18.10.2010 15:22:14 07A4 I AdapterManager::LoadAdapter, adapter ALC does not export GetAdapterVersion
    18.10.2010 15:22:14 07A4 I SAUAdapter - SAU Update status information read from C:\ProgramData\Sophos\AutoUpdate\data\status\AUAdapter.xml
    18.10.2010 15:22:14 07A4 I SAUAdapter - SAU IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    18.10.2010 15:22:14 04FC I SAUAdapter - SAU IPCListener::Wait started
    18.10.2010 15:22:14 04FC I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
    18.10.2010 15:22:14 0D5C I SAUAdapter - SAU AdapterImpl: Notifying agent of configuration change
    18.10.2010 15:22:14 0D5C I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="NoRef" policyType="1" /><autoUpdate xmlns="http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="ef290883-55a5-4c9e-bb7c-28487baf3de4" /></autoUpdate></status>
    18.10.2010 15:22:14 02D0 E ACE_Select_Reactor_T::open failed inside ACE_Select_Reactor_T::CTOR: An operation was attempted on something that is not a socket.
    18.10.2010 15:22:14 02D0 E (2192|720) ORB Core unable to initialize reactor: An operation was attempted on something that is not a socket.
    18.10.2010 15:22:14 02D0 E Agent::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/INITIALIZE:1.0'
    TAO exception, minor code = 0 (ORB Core initialization failed; unspecified errno), completed = NO

    Router Log:

    18.10.2010 15:26:01 09C8 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20101018-142601.log
    18.10.2010 15:26:01 09C8 I Sophos Messaging Router 3.2.0.2013 starting...
    18.10.2010 15:26:01 09C8 I Setting ACE_FD_SETSIZE to 138
    18.10.2010 15:26:01 09C8 I Initializing CORBA...
    18.10.2010 15:26:01 09C8 I Setting connection cache limit to 10
    18.10.2010 15:26:01 09C8 E ACE_Select_Reactor_T::open failed inside ACE_Select_Reactor_T::CTOR: An operation was attempted on something that is not a socket.
    18.10.2010 15:26:01 09C8 E (1108|2504) ORB Core unable to initialize reactor: An operation was attempted on something that is not a socket.
    18.10.2010 15:26:01 09C8 E Router::Start: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/INITIALIZE:1.0'
    TAO exception, minor code = 0 (ORB Core initialization failed; unspecified errno), completed = NO
     
    18.10.2010 15:26:01 09C8 I Restarting...

    I'm really not sure what I should be looking for here. Hopefully these extracts will throw some light on the issue.

    Many thanks again.

    John P

    :5507
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