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Enterprise Console 4.5.1.0 Issue

jperry_68

Hi folks,

Scenario:

Enterprise Console Server - Windows Server 2008 R2 Enterprise (64 Bit) on MS Hyper-V

Client PC - Windows 7 Enterprise joined to work domain, Windows Firewall turned off.

I'm trying to deploy Sophos Anti-Virus (Version 9.5) from Enterprise Console 4.5.1.0. Initially the installation appears to succeed. A warning message appears stating that the PC requires a restart. On restarting the PC Enterprise Console sees it as disconnected and still requiring a restart.

I have also noticed that the Event Viewer on the client PC states that the Sophos Message Router and Sophos Agent Services have terminated several times (Event ID 7031). The Sophos Agent Server can be started manually but stops almost immediately. When attempting to manually start the Message Router service an "error 1607" message appears saying the service terminated unexpectedly.

Any ideas as to what is happening here or a possible solution would be much appreciated.

Best regards,

John P

:5502


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  • 0

    Hello John,

    so you didn't check whether SAV (9.5 I assume) was working on the PC before restarting?

    Can you open the SAV GUI and can you access the updating log? Apart from that check the logs in the system temp directory (C:\WINDOWS\TEMP) - those with Install in their name - and the ones under %ProgramData%\Sophos\Remote Management System\3\. Tell us what you've found.

    Christian

    :5504
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  • 0

    Hello John,

    so you didn't check whether SAV (9.5 I assume) was working on the PC before restarting?

    Can you open the SAV GUI and can you access the updating log? Apart from that check the logs in the system temp directory (C:\WINDOWS\TEMP) - those with Install in their name - and the ones under %ProgramData%\Sophos\Remote Management System\3\. Tell us what you've found.

    Christian

    :5504
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