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Enterprise console will not load

Phurst

One of our Enterprise console stations will no longer load Management Console.  Yesterday morning I was able to get it to load but when I tried any function within, even a sort, it would crash out and give error, "Management server connnection failed"  This server is where the databases are stored, there is not another server it needs to talk to.

Further investigation showed:

Sophos Management Service was setup to LocalSystem login and was stopped.  I can start without errors, but now when I try to load console it crashes with same error and the service is stopped.  System events shows connect is available and service is stopped.

I discovered that there is a predictive failure on one of the drives on this server and we plan to resolve this issue with new drive today or tomorrow.

Server configuration:

Windows server 2003 SP2 with latest updates

Enterprise Console version 3.0

Sophos EM Library version 1.3.2 (build23)

:5300


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  • 0

    i have same problem, but i have SEC 4.5

    this log DebugViewer:

    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Error       [0x00000884] Caught Obscurity::ObscurityException, failed reason : Obscure:Invalid algorithm ident=168
    [4872] Error       [0x00000884] Caught Obscurity::ObscurityException, failed reason : Obscure:Invalid algorithm ident=104
    [4872] Warning     [0x00000884] Failed to read the size of registry value: DatabaseConnectionGUI (error: 2)
    [4872] Warning     [0x00000884] Failed to read registry value: UpToDateLatencyMins (error: 2)
    [4872] Warning     [0x00000884] Failed to read registry value: DBPurgeIntervalInMinutes (error: 2)
    [3548] Error       [0x00000DD8] ---> Throwing exception (class AL::SECRuntimeError) : Unexpected error while trying to open a connection.
    [3548] Error       [0x00000DD8] <--- Caught exception (class AL::SECRuntimeError)

    :11965
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  • 0

    i have same problem, but i have SEC 4.5

    this log DebugViewer:

    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Warning     [0x00000A6C] Database stored procedure returned error: SP Error: 22 (ErrorNotFound)
    [4872] Error       [0x00000884] Caught Obscurity::ObscurityException, failed reason : Obscure:Invalid algorithm ident=168
    [4872] Error       [0x00000884] Caught Obscurity::ObscurityException, failed reason : Obscure:Invalid algorithm ident=104
    [4872] Warning     [0x00000884] Failed to read the size of registry value: DatabaseConnectionGUI (error: 2)
    [4872] Warning     [0x00000884] Failed to read registry value: UpToDateLatencyMins (error: 2)
    [4872] Warning     [0x00000884] Failed to read registry value: DBPurgeIntervalInMinutes (error: 2)
    [3548] Error       [0x00000DD8] ---> Throwing exception (class AL::SECRuntimeError) : Unexpected error while trying to open a connection.
    [3548] Error       [0x00000DD8] <--- Caught exception (class AL::SECRuntimeError)

    :11965
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