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We have a strange thing going on here 00000071 ERROR: Could not find a source for updated packages

Rene-T

Hello all,

on a large part of our clients we can see this behaviour  (several 100's of about 4500+ clients)

10/5/2010 6:51:25 PM 00000071  ERROR: Could not find a source for updated packages
10/5/2010 12:30:06 PM 00000000  Updated successfully                    
 10/5/2010 11:30:08 AM 00000071  ERROR: Could not find a source for updated packages
  10/3/2010 1:20:44 PM  00000000  Updated successfully                    
   10/3/2010 12:27:48 PM 00000071  ERROR: Could not find a source for updated packages
   10/3/2010 8:42:38 AM 00000000  Updated successfully                   

The server is online all the time and can be reached from all locations.

This results in a lot of helpdesk tickets , user report a red cross on the programm icon.

Does anyone have an idea what this can be ?

Regards,

René

:5303


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Parents
  • 0

    Heres a client with no errors

    And heres a Client without errors 

    Trace(2010-Oct-08 10:09:25): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2010-Oct-08 10:09:25): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  available from Sophos.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2010-Oct-08 10:09:25): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2010-Oct-08 10:09:25): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2010-Oct-08 10:09:25): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
    Trace(2010-Oct-08 10:09:25): Considering subscribed products.
    Trace(2010-Oct-08 10:09:25): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2010-Oct-08 10:09:25): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2010-Oct-08 10:09:25): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2010-Oct-08 10:09:25): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2010-Oct-08 10:09:25): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2010-Oct-08 10:09:25): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2010-Oct-08 10:09:25): IPCSender::ProcessSend started
    Trace(2010-Oct-08 10:09:25): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Oct-08 10:09:25): RMSMessageHandler: ALUpdateStart
    Trace(2010-Oct-08 10:09:25): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Oct-08 10:09:25): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Oct-08 10:09:25): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Oct-08 10:09:25): ALUpdate(AutoUpdate.Started):
    Trace(2010-Oct-08 10:09:25): UpdateCoordinator::UpdateNow: Entering
    Trace(2010-Oct-08 10:09:25): PopulateCache: Entering
    Trace(2010-Oct-08 10:09:25): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2010-Oct-08 10:09:25): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2010-Oct-08 10:09:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2010-Oct-08 10:09:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2010-Oct-08 10:09:25): Calling package_source_init
    Trace(2010-Oct-08 10:09:25): TrySyncProduct, Calling BeginSync
    Trace(2010-Oct-08 10:09:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2010-Oct-08 10:09:26): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
    Trace(2010-Oct-08 10:09:26): CIDUpdate(SyncProduct.Start): RMSNT,     http://EUNL1-APS-140.europe.DELETED.com/CIDs/S014/SAVSCFXP/
    Trace(2010-Oct-08 10:09:26): Checksum found in master.upd matches cached cidsync.upd : 133782ac. Skipping download
    Trace(2010-Oct-08 10:09:26): CIDUpdate(PrimarySuccess):
    Trace(2010-Oct-08 10:09:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
    Trace(2010-Oct-08 10:09:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
    Trace(2010-Oct-08 10:09:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2010-Oct-08 10:09:26): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2010-Oct-08 10:09:26): CIDUpdate(SyncProduct.Start): SAVXP,     http://EUNL1-APS-140.europe.DELETED.com/CIDs/S014/SAVSCFXP/
    Trace(2010-Oct-08 10:09:26): Checksum found in master.upd matches cached cidsync.upd : c55d72a8. Skipping download
    Trace(2010-Oct-08 10:09:26): CIDUpdate(PrimarySuccess):
    Trace(2010-Oct-08 10:09:27): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2010-Oct-08 10:09:27): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
    Trace(2010-Oct-08 10:09:27): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate,     http://EUNL1-APS-140.europe.DELETED.com/CIDs/S014/SAVSCFXP/
    Trace(2010-Oct-08 10:09:27): Checksum found in master.upd matches cached cidsync.upd : 2443b62e. Skipping download
    Trace(2010-Oct-08 10:09:27): CIDUpdate(PrimarySuccess):
    Trace(2010-Oct-08 10:09:28): ALUpdate(DownloadEnded):
    Trace(2010-Oct-08 10:09:28): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2010-Oct-08 10:09:28): ALUpdate(Action.Skipped): RMSNT
    Trace(2010-Oct-08 10:09:28): ALUpdate(Action.Skipped): SAVXP
    Trace(2010-Oct-08 10:09:28): ALUpdate(Action.Skipped): Sophos AutoUpdate
    Trace(2010-Oct-08 10:09:29): RMSMessageHandler: ALUpdateEnd
    Trace(2010-Oct-08 10:09:29): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
    Trace(2010-Oct-08 10:09:29): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />

    :5341
Reply
  • 0

    Heres a client with no errors

    And heres a Client without errors 

    Trace(2010-Oct-08 10:09:25): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2010-Oct-08 10:09:25): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  available from Sophos.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2010-Oct-08 10:09:25): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2010-Oct-08 10:09:25): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2010-Oct-08 10:09:25): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2010-Oct-08 10:09:25): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
    Trace(2010-Oct-08 10:09:25): Considering subscribed products.
    Trace(2010-Oct-08 10:09:25): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2010-Oct-08 10:09:25): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2010-Oct-08 10:09:25): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2010-Oct-08 10:09:25): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2010-Oct-08 10:09:25): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2010-Oct-08 10:09:25): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2010-Oct-08 10:09:25): IPCSender::ProcessSend started
    Trace(2010-Oct-08 10:09:25): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Oct-08 10:09:25): RMSMessageHandler: ALUpdateStart
    Trace(2010-Oct-08 10:09:25): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Oct-08 10:09:25): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Oct-08 10:09:25): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Oct-08 10:09:25): ALUpdate(AutoUpdate.Started):
    Trace(2010-Oct-08 10:09:25): UpdateCoordinator::UpdateNow: Entering
    Trace(2010-Oct-08 10:09:25): PopulateCache: Entering
    Trace(2010-Oct-08 10:09:25): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2010-Oct-08 10:09:25): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2010-Oct-08 10:09:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2010-Oct-08 10:09:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2010-Oct-08 10:09:25): Calling package_source_init
    Trace(2010-Oct-08 10:09:25): TrySyncProduct, Calling BeginSync
    Trace(2010-Oct-08 10:09:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2010-Oct-08 10:09:26): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
    Trace(2010-Oct-08 10:09:26): CIDUpdate(SyncProduct.Start): RMSNT,     http://EUNL1-APS-140.europe.DELETED.com/CIDs/S014/SAVSCFXP/
    Trace(2010-Oct-08 10:09:26): Checksum found in master.upd matches cached cidsync.upd : 133782ac. Skipping download
    Trace(2010-Oct-08 10:09:26): CIDUpdate(PrimarySuccess):
    Trace(2010-Oct-08 10:09:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
    Trace(2010-Oct-08 10:09:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
    Trace(2010-Oct-08 10:09:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2010-Oct-08 10:09:26): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2010-Oct-08 10:09:26): CIDUpdate(SyncProduct.Start): SAVXP,     http://EUNL1-APS-140.europe.DELETED.com/CIDs/S014/SAVSCFXP/
    Trace(2010-Oct-08 10:09:26): Checksum found in master.upd matches cached cidsync.upd : c55d72a8. Skipping download
    Trace(2010-Oct-08 10:09:26): CIDUpdate(PrimarySuccess):
    Trace(2010-Oct-08 10:09:27): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2010-Oct-08 10:09:27): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
    Trace(2010-Oct-08 10:09:27): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate,     http://EUNL1-APS-140.europe.DELETED.com/CIDs/S014/SAVSCFXP/
    Trace(2010-Oct-08 10:09:27): Checksum found in master.upd matches cached cidsync.upd : 2443b62e. Skipping download
    Trace(2010-Oct-08 10:09:27): CIDUpdate(PrimarySuccess):
    Trace(2010-Oct-08 10:09:28): ALUpdate(DownloadEnded):
    Trace(2010-Oct-08 10:09:28): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2010-Oct-08 10:09:28): ALUpdate(Action.Skipped): RMSNT
    Trace(2010-Oct-08 10:09:28): ALUpdate(Action.Skipped): SAVXP
    Trace(2010-Oct-08 10:09:28): ALUpdate(Action.Skipped): Sophos AutoUpdate
    Trace(2010-Oct-08 10:09:29): RMSMessageHandler: ALUpdateEnd
    Trace(2010-Oct-08 10:09:29): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
    Trace(2010-Oct-08 10:09:29): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />

    :5341
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