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Device control notification error

ttl

Several of our VM clients have this error. When I click the link for the error I'm taken to a Sophos page where there are no results searching the KB. What does this mean, how is it fixed, etc?

Code  a0520008

Device control failed to process notification of a configuration change: errorCode=0x80010108

We're running 10.3.1.

:46991


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    No recent information on the error.  I managed to find a couple of mentions of the same hex code back around 2008.  The thinking back then was that the error appeared to happen when the machine is rebooted/first started and there was a comment hinting at downgrade/upgrade.

    Next step, for investigation, would have been get debug logging etc. (we have an internal article, 113594, for steps on doing that that Support would need to email out) and an SDU output from an affected client.  Be good to note when the alert appears and asking the user what they were doing at that time would help (e.g., was it booting, was a device being plugged in/unplugged, etc.)

    Investigation wasn't completed back then due to the small number of computers affected and the 'fix' of reinstalling and rebooting the computers being applied - that seemed to work back then and was deemed acceptable.

    Found the SQL cmd below that may help pull out affected computers from the DB to monitor the issue (article 17323 will help with replacing 'SophosX' for the right name).

    sqlcmd -E -S .\sophos -d sophosX -Q "select errors.alerttime, computersanddeletedcomputers.name, computersanddeletedcomputers.description from computersanddeletedcomputers inner join errors on computersanddeletedcomputers.id = errors.computerid where errors.number='-1605238776' order by errors.alerttime"
    :47045