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SAVservice using high CPU utilization

Azwan

Hello

Anyone encounter issue as per subject?,CPU utilization for SAVservice is high 50-60% when disable or enable on-access scanning, temporary solution shops have to be uninstall until this issue is solved.

:19311


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    Hi Jak,

    I just spoke to person incharge for this server and he mention server performance return back to normal however SAVservice is still reaching 30-50% compare from previous process 50-60% and he still query why the service still high since we have exclude all the exchange related folder & *.exe file.

    Found some interesting troubleshootng info on sophos partner support portal regarding this issue, if sophos on-access is disable and still encounter high utilization process  we need to check "Application Control Policy" as per info from sophos

    "Note that scanning for Application Control can still occur when regular on-access scanning is disabled, because the option above is not dependent on that setting."

    Server Spec:

    Operating System: Windows Server 2003 Enterprise Service Pack 2

    Exchange Server version:  Microsoft Exchange System 6.5.7638.1 (2003)

    There's a Trend Micro ScanMail for Microsoft Exchange 8.0 installed on the same server.

    :19325
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  • 0

    Hi Jak,

    I just spoke to person incharge for this server and he mention server performance return back to normal however SAVservice is still reaching 30-50% compare from previous process 50-60% and he still query why the service still high since we have exclude all the exchange related folder & *.exe file.

    Found some interesting troubleshootng info on sophos partner support portal regarding this issue, if sophos on-access is disable and still encounter high utilization process  we need to check "Application Control Policy" as per info from sophos

    "Note that scanning for Application Control can still occur when regular on-access scanning is disabled, because the option above is not dependent on that setting."

    Server Spec:

    Operating System: Windows Server 2003 Enterprise Service Pack 2

    Exchange Server version:  Microsoft Exchange System 6.5.7638.1 (2003)

    There's a Trend Micro ScanMail for Microsoft Exchange 8.0 installed on the same server.

    :19325
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