Hi Guys
I like may others have been affected by the false positive and at one stage couldn't access anything on our network. Since then I have spoken with your support and now have a fully working system. Your support staff really know what they are doing and following instructions I did a few things to fix the problem. When I messed that up and called again I was promissed a call back and bang on time Mark called me back, I couldn't have asked for more.
While I know it was your software that caused my problem I'm very please with the way your company has taken responsibility. I understand today in the UK your normal help desk might be 2 people for a Sunday but today you have over 20 people inculding the CEO! Happy support staff equals happy customers. Both Phil and Mark took the trouble to explain what the problem was and how to fix it, I even learnt how to use the product correctly, something my reseller should have done but didn't!
The big cause of all my problems was not the false positive but the reseller had installed with automatic delete set. May I suggest you either remove or make it much harder to set this. I will certainly be talking to them as had my installation followed your recommendation, running the script from your support site would have fixed everything.
So no thanks for the problem, but a big thank you for solving it. :catvery-happy:
Best Regards Richard
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