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Sophos Message Relay function

Azwan

Hi All,

As per subject above appreciate if someone can guide or explanation regarding message relay e.g message relay frequent udate or how it relay endpoint message once receive. 

Reason is customer informed that  console status didn't tally/reported back to console, example trying to performed device exemption on console once user plugin USB device and blocked however consolde didn't receive the message .

Restarting services below are also didn't have any effect when try to exempt device as mention above. Thanks

-----------------------------------------

Stop the "Agent" service
Stop the "Sophos Message Router" service

C:\ProgramData\Sophos\Remote Management System\3\Router\Envelopes
Delete all msg files present

C:\ProgramData\Sophos\Remote Management System\3\Router
Delete 'table_router.txt'

Start the "Agent" service
Start the "Sophos Message Router" service

---------------------------------------------------------

Console:

Windows Win2008

Sophos Enterprise Console v5

MSSQL 2008 R2

8192-8193,8194 open

Relay server:

Windows 2003

8192-8193,8194 open

:26995


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  • 0

    Hi Christian,

    Agreed....depends on client enviroment + customer knowdledge of sophos Endpoint works. sometimes customer who didn't understand technicality of the issue will questioned even simple issue such as "why this error didn't appear in console" whereby sophos endpoint actualy consider the threat is not  a high risk/oustanding or temporary issue just like we discuss.

    However I understand from customer point of view on high expectation on Sophos to protect their enviroment which is the reason why they chose Sophos endpoint rather than other security product. I'll look and verify the root cause issue starting from endpoint to relay server .

    :27033
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  • 0

    Hi Christian,

    Agreed....depends on client enviroment + customer knowdledge of sophos Endpoint works. sometimes customer who didn't understand technicality of the issue will questioned even simple issue such as "why this error didn't appear in console" whereby sophos endpoint actualy consider the threat is not  a high risk/oustanding or temporary issue just like we discuss.

    However I understand from customer point of view on high expectation on Sophos to protect their enviroment which is the reason why they chose Sophos endpoint rather than other security product. I'll look and verify the root cause issue starting from endpoint to relay server .

    :27033
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