Sophos Message Relay function

Hi All,

As per subject above appreciate if someone can guide or explanation regarding message relay e.g message relay frequent udate or how it relay endpoint message once receive. 

Reason is customer informed that  console status didn't tally/reported back to console, example trying to performed device exemption on console once user plugin USB device and blocked however consolde didn't receive the message .

Restarting services below are also didn't have any effect when try to exempt device as mention above. Thanks

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Stop the "Agent" service
Stop the "Sophos Message Router" service

C:\ProgramData\Sophos\Remote Management System\3\Router\Envelopes
Delete all msg files present

C:\ProgramData\Sophos\Remote Management System\3\Router
Delete 'table_router.txt'

Start the "Agent" service
Start the "Sophos Message Router" service

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Console:

Windows Win2008

Sophos Enterprise Console v5

MSSQL 2008 R2

8192-8193,8194 open

Relay server:

Windows 2003

8192-8193,8194 open