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SophosUpdateMgr account keep locked

Azwan

Hi Everyone,

Last visit to one of  our Sophos customer they complain that Event viewer are full with account locked error for account SophosUpdateMgr keep on locking even though Endpoint  update are using http with diffrent account use for IIS authentication at server.

Does anyone encunter such issue or probably customer iare having with their DNS issue?

:34147


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    Hello Azwan,

    so you know the "offending" endpoint but it does not (seem to) use the SophosUpdateMgr account? Just to be sure I'd check iconn.cfg (and if existing iconnlocal.cfg) on the client. The AutoUpdate (ALUpdate) logs should also mention the account used for connecting.

    Christian

    :34189
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  • 0

    Hello Azwan,

    so you know the "offending" endpoint but it does not (seem to) use the SophosUpdateMgr account? Just to be sure I'd check iconn.cfg (and if existing iconnlocal.cfg) on the client. The AutoUpdate (ALUpdate) logs should also mention the account used for connecting.

    Christian

    :34189
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