Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 5218 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

AD Sync Not Picking Up All Computers...

bmurphy

Hi all,

I'm having a problem with our Enterprice Console (v. 4.5.0.9) not syncing all my computers from our Active Directory. We only found the problem because a user reported that her A/V was telling her it was close to retirement and should be updated. We've gotten that error on some laptops that don't connect to our network often, but this is a desktop computer that's always connected to our network and should have updated itself a long time ago.

After searching the EC for her computer to manually push out the update, we can't find it. I had been syncing only a few OU's (I didn't see the point of syncing my whole AD with 90-some folders to get the ~10 that actually have computers in them). I tried doing a maunal refresh of the directory. I remove the syncronization of the one particular folder and restored it. And finally, I removed all the separate OU syncs and set EC up to sync my whole Active Directory. This computer will not show up. For the timebeing, I've manually imported that computer into a non-synced folder and pushed out the update, but I'm a little worried about what other computers aren't being imported.

Any help someone can suggest to help solve the problem would be greatly appreciated!

Thanks,

Bryan

:12725


This thread was automatically locked due to age.
Parents
  • 0

    HI BMurphy

    You would probably need to speak to Sophos support to assist.

    There are some options to try before or can test if you have time

    (Please make a backup of the DB)

    Try use a different Administrator account to do the Sync.

    If the machine is moved to another OU does it make a difference.

    Is there a chance the machine may have a duplicate name/IP address of another machine on the network.

    Are there any errors in the Event viewer by any chance?

    I found comparing the number of machines in a grou in the console, to the number of machines in the ou in AD to double check the AD sync has synced the full list of machines.

    :12759
Reply
  • 0

    HI BMurphy

    You would probably need to speak to Sophos support to assist.

    There are some options to try before or can test if you have time

    (Please make a backup of the DB)

    Try use a different Administrator account to do the Sync.

    If the machine is moved to another OU does it make a difference.

    Is there a chance the machine may have a duplicate name/IP address of another machine on the network.

    Are there any errors in the Event viewer by any chance?

    I found comparing the number of machines in a grou in the console, to the number of machines in the ou in AD to double check the AD sync has synced the full list of machines.

    :12759
Children
No Data