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Upgrade from 5.1 to 5.2 Management server will not connect

The first upgrade from 4.5 to 5.1 went ok.  Had a few small issues but was working.  So I continued to the next upgrade to 5.2.   The install goes through fine, but when trying to start the Management console it gives the error below

The RPC server is unavailable.

----- [outer exception] -----
-- error: 0x800706BA
-- facility: Win32

at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

After cancelling out that error and trying to RESTART the console it comes back with this error

unable to log in as the specified user
----- [outer exception] -----
-- error: 0x800706BE
-- facility: Win32

at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

Which following the instructions in the knowledgebase (To make sure the user account is in the right groups which it is) the Enterprise console still returns this error.

The SQL server is started and I can see the databases, but it will not connect.  I started the Management server directly from the services control panel and tries to start the console and got a weird error..

Could not load file or assembly 'WilsonORMapper, Version=4.2.2.0, Culture=neutral, PublicKeyToken=de0bf95988edb40b' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
----- [outer exception] -----
-- error: 0x80131040
-- facility: C#/.NET
-- source: struct ISM_ManagementServiceApp

at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

So right now I am dead in the water.

Any help would be appreciated.

:39915


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  • Nope reinstall did not help.  Now I am back to "unable to log in as the specified user" and "The RPC server is unavailable."(I am guessing due to the service not being able to start.)  I know it has the correct user and the user is in the correct groups.

    The Event Log is being no help this time as it is only recording the two errors below

    .NET runtime 1026

    Application: MgntSvc.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileLoadException
    Stack:
    at Sophos.Management.Data.PersistSession.Dispose(Boolean)
    at Sophos.Management.Data.PersistSession.Finalize()

    and 

    Application Error 1000

    Faulting application name: MgntSvc.exe, version: 5.2.0.566, time stamp: 0x50ec6bc2
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
    Exception code: 0xe0434352
    Fault offset: 0x0000c41f
    Faulting process id: 0x43e4
    Faulting application start time: 0x01ce4fdd7b28aa74
    Faulting application path: C:\Program Files (x86)\Sophos\Enterprise Console\MgntSvc.exe
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: b995fc0e-bbd0-11e2-a615-6431504df318

    This is frustrating.  I should have stopped when I got 5.1 working.

    :40025
Reply
  • Nope reinstall did not help.  Now I am back to "unable to log in as the specified user" and "The RPC server is unavailable."(I am guessing due to the service not being able to start.)  I know it has the correct user and the user is in the correct groups.

    The Event Log is being no help this time as it is only recording the two errors below

    .NET runtime 1026

    Application: MgntSvc.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileLoadException
    Stack:
    at Sophos.Management.Data.PersistSession.Dispose(Boolean)
    at Sophos.Management.Data.PersistSession.Finalize()

    and 

    Application Error 1000

    Faulting application name: MgntSvc.exe, version: 5.2.0.566, time stamp: 0x50ec6bc2
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
    Exception code: 0xe0434352
    Fault offset: 0x0000c41f
    Faulting process id: 0x43e4
    Faulting application start time: 0x01ce4fdd7b28aa74
    Faulting application path: C:\Program Files (x86)\Sophos\Enterprise Console\MgntSvc.exe
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: b995fc0e-bbd0-11e2-a615-6431504df318

    This is frustrating.  I should have stopped when I got 5.1 working.

    :40025
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