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On-demand extensions and exclusions: greyed out

MadProfessor

Hi:

I need to exclude a folder since it is causing the computer to freeze from 5min to several hours when an auto-update is started.

I know the procedure in Endpoint Secirity and Control should be:

(i) Configure anti-virus and HIPS

(ii) On-demand extensions and exclusions

But when I get to the Configure screen after (i) the On-demand extensions and exclusions option is greyed out.

Is there a way to enable this?

My set-up:

Dell Latitude E6320
Win 7 Enterprise x64
Sophos Endpoint Security and Control version 9.5

the software was installed by my university IT, though they seem to not know now which config file or registry setting needs to be changed to give me the desired permissions.

Thanks in advance for any help on this!

ADDENDUM:

I know it is bad form to reply to one's own post, but I did just see that I am a "SophosUser" (click View product information on Sophos Endpoint) and these users have very limited rights: http://www.sophos.com/sophos/docs/helpforkba/SAV-Windows/Version-7-6/Help/Eng/concepts/Types_of_user...

So I need to be elevated to SophosPowerUser or better SophosAdministrator. Can someone tell me the procedure for doing this? Thanks again!

:25871


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  • 0

    HI,

    You would need to add your Windows user account to the local group "SophosAdministrator".  To do so:

    net localgroup /add sophosadministrator [yourusername]

    or run: lusrmgr.msc to add your account to the group.

    Regards,

    Jak

    :25877
  • 0

    Thanks Jak: perfect! This did the trick for me. I really appeciate your quick response.

    For other novices (like me) who find this thread later:

    I entered the listed text in a command line, and after it completed got the message "The command completed successfully."

    :25883