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SEC will not connect to Management server

aseru

I have a second SEC installed on my workstation. A couple of days ago it stopped connecting to the Sophos server. 

SEC tries to connect and seems to freeze while trying to connect to the server. I have tried Installing SEC on a differrent PC but still get the same issue. 

I can ping the Sophos server and RDP to it and can run SEC on the server its self.

The SEC config file is identical to the one for SEC on the server.

Any help would be appreciated.

Windows 7 with SEC version 5.2.1

Sophos server : server 2008

:44865


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    Hello Abraham,

    this is quite strange - so the box never disappears but there's also no progress? Process Explorer should give you some insight into its state and Process Monitor will show if there is any activity related to the console. At first I thought that maybe the window is just hidden but the the box should eventually disappear. Anyway, if something is logged it should be in the user's \AppData\Roaming\Sophos\Sophos Endpoint Management\5.2.1\log.

    Did you use the same user (with a roaming profile) on the different PC where it failed the same way - and is this also the user you are using on the management server?

    Christian

    :44903
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  • 0

    Hello Abraham,

    this is quite strange - so the box never disappears but there's also no progress? Process Explorer should give you some insight into its state and Process Monitor will show if there is any activity related to the console. At first I thought that maybe the window is just hidden but the the box should eventually disappear. Anyway, if something is logged it should be in the user's \AppData\Roaming\Sophos\Sophos Endpoint Management\5.2.1\log.

    Did you use the same user (with a roaming profile) on the different PC where it failed the same way - and is this also the user you are using on the management server?

    Christian

    :44903
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