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Awaiting Policy Transfer & SavService.exe 99% CPU

Hi all,

We are experiencing a strange issue wiith the clients (Version 9) and EC (Version 4) where they do not seem to be reporting correctly and getting hammered with 99% of the CPU.

One of the issues was the number of messages that were still waiting to be processed in the Envelopes folder, there was roughly 1GB's worth of files sat waiting to be processed.  This was rectified by following supports instrcutions, but unfortunatley there is still an issue with clients reporting to the console.  A lot of machines are showing awaiting policy transfer or differs from policy, although they dont seem to be different from the policy if you check locally.

The second issue is based around the policies being applied from the console.  If we modify the policy in the console and apply it to the clients a number of machines sit get hit by the savservice running at 99%.  The only way I have found of stopping this from happening is to remove the messages from the envelopes folder and then end the process on the clients.  If the policy is then reapplied the same happens again.

This has been logged with support but I was hoping some of you guys might have some idea's.

Thanks

:2091


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  • Hi MALeonard, I am also experiencing the same problem re: Awaiting Policy Transfer on the endopoints after I have migrated to Version 9 and SEC (Version 4). May I know if your issue has been resolved? If so, how did you resolved it? Thank you very much. Hi Chris_D I have tried your suggestion by deleting the envelopes and table_router.txt (not including CMIssuedCertificates.log file.) Yet, same problem occur. Any more ideas? Thanks!
    :3932
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  • Hi MALeonard, I am also experiencing the same problem re: Awaiting Policy Transfer on the endopoints after I have migrated to Version 9 and SEC (Version 4). May I know if your issue has been resolved? If so, how did you resolved it? Thank you very much. Hi Chris_D I have tried your suggestion by deleting the envelopes and table_router.txt (not including CMIssuedCertificates.log file.) Yet, same problem occur. Any more ideas? Thanks!
    :3932
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