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upgrade console 4.5 to 4.7

hi, all

i've a problem with the upgrade my console endpoint 4.5 to 4.7

after restart and installer 4.7 running, but in mid process the installer rollback. After I restart and I try manually to install console 4.7, I found notification to uninstall Update Manager and my console 4.5 is gone.

:13201


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  • For anyone else with this issue I managed to complete the install after deleting these two keys from the server's registry;

    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Messaging System

    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\CertificationIdentityKeys

    :14745
Reply
  • For anyone else with this issue I managed to complete the install after deleting these two keys from the server's registry;

    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Messaging System

    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Remote Management System\CertificationIdentityKeys

    :14745
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