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upgrade console 4.5 to 4.7

cescbimo

hi, all

i've a problem with the upgrade my console endpoint 4.5 to 4.7

after restart and installer 4.7 running, but in mid process the installer rollback. After I restart and I try manually to install console 4.7, I found notification to uninstall Update Manager and my console 4.5 is gone.

:13201


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    I'm getting something similar to this upgrading from 4.5 to 4.7.  I've got Sophos installed on a 2003 R2 server running Sql express 2005 locally.  Upgrading the NAC from 35 to 37 runs through with no issues.  Then when running sec_47_sfx.exe the install with fail half way through and roll back to pre install (although by doing so seems to break the enterprise console and I end up having to restore the snapshot of the server i took beforehand).  The error it comes up with is;

    Error 1722.  There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor.  Action RunclientMRInit, location c:\program file\>>>\Remote Management System\

    Looking in the Sophos Enterprise Console.msi.log it ends;

    === Logging stopped: 27/06/2011  15:06:12 ===MSI (c) (24:00) [15:06:12:081]: Note: 1: 1708 MSI (c) (24:00) [15:06:12:081]: Product: Sophos Enterprise Console -- Installation operation failed.
    MSI (c) (24:00) [15:06:12:081]: Windows Installer installed the product. Product Name: Sophos Enterprise Console. Product Version: 4.7.0. Product Language: 1033. Installation success or error status: 1602.
    MSI (c) (24:00) [15:06:12:096]: Grabbed execution mutex.MSI (c) (24:00) [15:06:12:096]: Cleaning up uninstalled install packages, if any existMSI (c) (24:00) [15:06:12:096]: MainEngineThread is returning 1602=== Verbose logging stopped: 27/06/2011  15:06:12 ===

    Further up the log it mentions;

    Property(C): SQLExpressFilesNotFoundError = The external SQL Server 2008 Express installation files could not be found.Property(C): SQLExpressOSRequirementsError = This computer does not meet the necessary operating system requirements.

    Not sure if this is relevant or is just saying i'm not using SQL 2008?

    I've run the sec_47_sfx.exe on a virtual machine which installs fine which says to me the file isn't corrupt, anyone have something similar happen?

    :14431
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  • 0

    I'm getting something similar to this upgrading from 4.5 to 4.7.  I've got Sophos installed on a 2003 R2 server running Sql express 2005 locally.  Upgrading the NAC from 35 to 37 runs through with no issues.  Then when running sec_47_sfx.exe the install with fail half way through and roll back to pre install (although by doing so seems to break the enterprise console and I end up having to restore the snapshot of the server i took beforehand).  The error it comes up with is;

    Error 1722.  There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor.  Action RunclientMRInit, location c:\program file\>>>\Remote Management System\

    Looking in the Sophos Enterprise Console.msi.log it ends;

    === Logging stopped: 27/06/2011  15:06:12 ===MSI (c) (24:00) [15:06:12:081]: Note: 1: 1708 MSI (c) (24:00) [15:06:12:081]: Product: Sophos Enterprise Console -- Installation operation failed.
    MSI (c) (24:00) [15:06:12:081]: Windows Installer installed the product. Product Name: Sophos Enterprise Console. Product Version: 4.7.0. Product Language: 1033. Installation success or error status: 1602.
    MSI (c) (24:00) [15:06:12:096]: Grabbed execution mutex.MSI (c) (24:00) [15:06:12:096]: Cleaning up uninstalled install packages, if any existMSI (c) (24:00) [15:06:12:096]: MainEngineThread is returning 1602=== Verbose logging stopped: 27/06/2011  15:06:12 ===

    Further up the log it mentions;

    Property(C): SQLExpressFilesNotFoundError = The external SQL Server 2008 Express installation files could not be found.Property(C): SQLExpressOSRequirementsError = This computer does not meet the necessary operating system requirements.

    Not sure if this is relevant or is just saying i'm not using SQL 2008?

    I've run the sec_47_sfx.exe on a virtual machine which installs fine which says to me the file isn't corrupt, anyone have something similar happen?

    :14431
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