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Updating remote users

Nelvon

For each new remote user the laptop is initially setup and configured on the HO network.

Sophos installs and updates correctly.

When the user is the working remotely from other sites the Sophos shield appears with a red cross and is not updating.

How can I set the 15 or so remote users (some do come into HO every 6-8 weeks) to get the latest IDE's from Sophos?

Thanks for your time

Neil

:4018


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    Hello Mrand,

    neither the unavailability of the communication with the management server nor a failed update affect the client's network connection. RMS just queues its messages and ALU just logs the error in case of a failed download but otherwise does nothing. Also Sophos doesn't fiddle with your network connection (with two exceptions: 1) Device Control disabling a device if configured to do so - but then you won't get a client-router connection at all , 2) SCF if installed - but then you can expect consistent behaviour). So your home user's issue is likely some other problem.

    As said in my other post - if you expect your clients to regularly use Sophos as update location use an interval of at least 1 hour to avoid potentially confusing warnings.

    Christian

    :13951
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  • 0

    Hello Mrand,

    neither the unavailability of the communication with the management server nor a failed update affect the client's network connection. RMS just queues its messages and ALU just logs the error in case of a failed download but otherwise does nothing. Also Sophos doesn't fiddle with your network connection (with two exceptions: 1) Device Control disabling a device if configured to do so - but then you won't get a client-router connection at all , 2) SCF if installed - but then you can expect consistent behaviour). So your home user's issue is likely some other problem.

    As said in my other post - if you expect your clients to regularly use Sophos as update location use an interval of at least 1 hour to avoid potentially confusing warnings.

    Christian

    :13951
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