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Updating remote users

Nelvon

For each new remote user the laptop is initially setup and configured on the HO network.

Sophos installs and updates correctly.

When the user is the working remotely from other sites the Sophos shield appears with a red cross and is not updating.

How can I set the 15 or so remote users (some do come into HO every 6-8 weeks) to get the latest IDE's from Sophos?

Thanks for your time

Neil

:4018


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  • 0

    Same problem here. People On our Corporate network, get Sophos updates. People Off our Corporate network (at home or Field workers) have problems with Sophos updating. The update settings are, First, to a server setup, on our network. Second, to the Sophos site. This seems to be where the problem is. Even when the computer has a connection to the Internet, it either can't get to the Sophos site (??), or it gives a Generic "Update Failed" error, even though it DID get to update everything Except its information to the Enterprise Sophos Console.

    I was told, once, that we should uninstall the Enterprise version of  Sophos from the Off network pcs, and install a Standalone version instead. This should Not have to be done. An Enterprise version should be able to protect the Corporate Enterprise assets, Wherever they are used.

    There should be a change in the Error messages. It should state that what is Failing, is the connection to the Corporate Sophos Manager, otherwise "you are up-to-date".

    **

    Is there anyway, that a "Failed to update" (local) Endpoint Sophos, would cut off Internet access (wireless or wired), to the pc? I have a Home user, who was Ok on Saturday (wireless), but, now is getting a "Cannot Display Page" from her browser. Her wireless software says she has an "excellent" connection. Her Home pc is up and connected.  Wireless router has been restarted a few times. Home pc still up. Laptop still not communicating.

    I would love to be able to get a Remote connection to it. But, if it isn't communicating...........

    Any ideas?

    Thank you

    Mrand

    :13935
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  • 0

    Same problem here. People On our Corporate network, get Sophos updates. People Off our Corporate network (at home or Field workers) have problems with Sophos updating. The update settings are, First, to a server setup, on our network. Second, to the Sophos site. This seems to be where the problem is. Even when the computer has a connection to the Internet, it either can't get to the Sophos site (??), or it gives a Generic "Update Failed" error, even though it DID get to update everything Except its information to the Enterprise Sophos Console.

    I was told, once, that we should uninstall the Enterprise version of  Sophos from the Off network pcs, and install a Standalone version instead. This should Not have to be done. An Enterprise version should be able to protect the Corporate Enterprise assets, Wherever they are used.

    There should be a change in the Error messages. It should state that what is Failing, is the connection to the Corporate Sophos Manager, otherwise "you are up-to-date".

    **

    Is there anyway, that a "Failed to update" (local) Endpoint Sophos, would cut off Internet access (wireless or wired), to the pc? I have a Home user, who was Ok on Saturday (wireless), but, now is getting a "Cannot Display Page" from her browser. Her wireless software says she has an "excellent" connection. Her Home pc is up and connected.  Wireless router has been restarted a few times. Home pc still up. Laptop still not communicating.

    I would love to be able to get a Remote connection to it. But, if it isn't communicating...........

    Any ideas?

    Thank you

    Mrand

    :13935
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