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Updating remote users

Nelvon

For each new remote user the laptop is initially setup and configured on the HO network.

Sophos installs and updates correctly.

When the user is the working remotely from other sites the Sophos shield appears with a red cross and is not updating.

How can I set the 15 or so remote users (some do come into HO every 6-8 weeks) to get the latest IDE's from Sophos?

Thanks for your time

Neil

:4018


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  • 0

    I have asked this same question to support and gotten 3 different answers. They have been 1. No you have to establish a web cid on your web site, yes (2.) just point to the Sophos update policy and use your EM username and password and when that did not work the answer was  (3) no that does not work and create a web cid on your web server.

    A simple FTP location would resolve this issue.  Not sure what or where the hang up is.  My security director will under no terms allow me to point clients to our web server or punch a hole through the firewall to do this.  Now I have to create a complete work around for what should be a standard option available for their customers.

    Can any one else confirm they are using the Sophos update connection with their EM credentials to get updates off the internal network, IE for laptop users on the road?  I am beyond frustrated.

    :4028
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  • 0

    I have asked this same question to support and gotten 3 different answers. They have been 1. No you have to establish a web cid on your web site, yes (2.) just point to the Sophos update policy and use your EM username and password and when that did not work the answer was  (3) no that does not work and create a web cid on your web server.

    A simple FTP location would resolve this issue.  Not sure what or where the hang up is.  My security director will under no terms allow me to point clients to our web server or punch a hole through the firewall to do this.  Now I have to create a complete work around for what should be a standard option available for their customers.

    Can any one else confirm they are using the Sophos update connection with their EM credentials to get updates off the internal network, IE for laptop users on the road?  I am beyond frustrated.

    :4028
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