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Updating remote users

Nelvon

For each new remote user the laptop is initially setup and configured on the HO network.

Sophos installs and updates correctly.

When the user is the working remotely from other sites the Sophos shield appears with a red cross and is not updating.

How can I set the 15 or so remote users (some do come into HO every 6-8 weeks) to get the latest IDE's from Sophos?

Thanks for your time

Neil

:4018


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    Good Day,

    It's 2012 and I have this same issue where a remote user, who uses a hotspot is not able to update the AV. Where is a good article to resolve this issue? Tech support lines will have you waiting for hours, and there were no defined answers to resolving this issue.

    Thank you,

    J4 Systems

    :35655
Reply
  • 0

    Good Day,

    It's 2012 and I have this same issue where a remote user, who uses a hotspot is not able to update the AV. Where is a good article to resolve this issue? Tech support lines will have you waiting for hours, and there were no defined answers to resolving this issue.

    Thank you,

    J4 Systems

    :35655
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