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All Computers Always Out-Of-Date

J-Kelsey

Sophos Enterprise Console 4.5.1.0 with about 2700 clients.  All computers show as out of date, even though most of them updated about 3 hours ago.  When is a machine considered out of date?  Can that be set somewhere?

Thanks all.

:11611


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    Hi J-Kelsey,

    I think you ought to raise a case with Support --there's hopefully a reasonable explanation for your performance problems, most likely something within your environment that is causing these performance spikes. We'd be more than happy to help you troubleshoot this. If you're using on-access HIPS scanning, you've probably got good defences on your machines, but as Christian says, ideally your clients should be downloading threat detection data updates hourly.

    To find out how to contact Support:

    http://www.sophos.com/support/queries/enterprise.html

    Many kind regards,

    Lil

    :11689
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  • 0

    Hi J-Kelsey,

    I think you ought to raise a case with Support --there's hopefully a reasonable explanation for your performance problems, most likely something within your environment that is causing these performance spikes. We'd be more than happy to help you troubleshoot this. If you're using on-access HIPS scanning, you've probably got good defences on your machines, but as Christian says, ideally your clients should be downloading threat detection data updates hourly.

    To find out how to contact Support:

    http://www.sophos.com/support/queries/enterprise.html

    Many kind regards,

    Lil

    :11689
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