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Longs start of .NET applications from network drive

AndrejK

Hello,

We are having problems with Sophos On-Access scanner. When enabled (always and default for every workstation in company) it can take up to 60-120 seconds before a .NET application located on network drive will start. It includes a single executable and around 10MB of DLL libraries which are located in same folder. If I disable On-Access scanning it opens instantly.

If I check the Task Manager I can see that Savservice.exe is peaking at around 20-40% which tells me that DLL files are beeing scanned. And this is taking way too long.

I tried to exclude the folders like so:

\\SERVER\SHARE\FOLDER\ and

X:\FOLDER\

or any other possible exclusion solution but none helped. When user closes application and starts it again from same network path it will open almost instantly. Until next reboot that is.

What can I do? How to correctly exlude those folder from beeing scanned or how to setup the Endpoint so the DLL files are not scanned everytime?

We are using Windows 7 Pro 64bit OS, Novell Netware file server and latest up-to-date version of Sophos Endpoint Security (9.7).

Thank you for your support.

:25101


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    First I was using only the filters you suggested.

    I've redone the test and now also included to filter SavService.exe process. But the result was the same. SavService only scans files that I copy and it takes long time to do so.

    I did same tests with copying from NAS to PC where folder in NAS was excluded to scan it SavService was not used during copy.

    So this again confirms that exclude option doesn't work properly on Novell Netware file servers.

    How and where to report this bug? I just call international number?

    :25259
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  • 0

    First I was using only the filters you suggested.

    I've redone the test and now also included to filter SavService.exe process. But the result was the same. SavService only scans files that I copy and it takes long time to do so.

    I did same tests with copying from NAS to PC where folder in NAS was excluded to scan it SavService was not used during copy.

    So this again confirms that exclude option doesn't work properly on Novell Netware file servers.

    How and where to report this bug? I just call international number?

    :25259
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