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Sophos cleaning

LimonPaani

Any suggestions as to why Sophos can't clean a user's recycle bin, appdata (also local appdata), and areas where temp internet files are stored under the user?

Thanks.

:44907


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    My suspicions are that it can not clean areas....

    HEre are some examples, username has been removed

    _______

    Virus/spyware 'Mal/ObfJS-J' has been detected in "C:\Users\***\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1SWCPUF5\scroll[7].js". Cleanup unavailable.

    ______

    Virus/spyware 'Mal/ObfJS-J' has been detected in "C:\Users\***\AppData\Local\Mozilla\Firefox\Profiles\072ap0wr.default\Cache.Trash29837\D\A9\5DE40d01". Cleanup unavailable.

    _____

    Virus/spyware 'Troj/Kryptik-BT' has been detected in "C:\$Recycle.Bin\S-1-5-21-1922389593-698904393-313073093-15095\$RC1TZZB.exe\FILE:0002". Cleanup unavailable.

    ____

    File "C:\$Recycle.Bin\S-1-5-21-1922389593-698904393-313073093-14221\$RM3T4QF.exe\FILE:0007" belongs to adware or PUA 'SAHAgent' (of type Other).

    Adware or PUA 'SAHAgent' is not removable.

    _______

    Virus/spyware 'Mal/ObfJS-CZ' has been detected in "C:\Users\***\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IZG9J89D\admin-ajax[1].php". Cleanup unavailable.

    As I've stated in my message, it appears to me Sophos has issues with Temporary Internet files and so forth. Either it simply can't clean every single one that has come through or I've got an incorrect setting.

    My concern is that a lot of bad stuff generally comes from a user simply browsing. I just want to make sure my protection is at least in place and functioning to its capacity.

    If the user's permissions apply then how do we proceed to correct them.

    :45125
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  • 0

    My suspicions are that it can not clean areas....

    HEre are some examples, username has been removed

    _______

    Virus/spyware 'Mal/ObfJS-J' has been detected in "C:\Users\***\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1SWCPUF5\scroll[7].js". Cleanup unavailable.

    ______

    Virus/spyware 'Mal/ObfJS-J' has been detected in "C:\Users\***\AppData\Local\Mozilla\Firefox\Profiles\072ap0wr.default\Cache.Trash29837\D\A9\5DE40d01". Cleanup unavailable.

    _____

    Virus/spyware 'Troj/Kryptik-BT' has been detected in "C:\$Recycle.Bin\S-1-5-21-1922389593-698904393-313073093-15095\$RC1TZZB.exe\FILE:0002". Cleanup unavailable.

    ____

    File "C:\$Recycle.Bin\S-1-5-21-1922389593-698904393-313073093-14221\$RM3T4QF.exe\FILE:0007" belongs to adware or PUA 'SAHAgent' (of type Other).

    Adware or PUA 'SAHAgent' is not removable.

    _______

    Virus/spyware 'Mal/ObfJS-CZ' has been detected in "C:\Users\***\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IZG9J89D\admin-ajax[1].php". Cleanup unavailable.

    As I've stated in my message, it appears to me Sophos has issues with Temporary Internet files and so forth. Either it simply can't clean every single one that has come through or I've got an incorrect setting.

    My concern is that a lot of bad stuff generally comes from a user simply browsing. I just want to make sure my protection is at least in place and functioning to its capacity.

    If the user's permissions apply then how do we proceed to correct them.

    :45125
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