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Firewall error

CL

Hi everyone

Im deploying Client Firewall and I have some pc's reporting a Firewall error back to the console. I have searched the Sophos website and the knowledgebase but I have not found any reference to this error:

Code: e0010101

Description: Failed to configure the firewall

This causes the pc can't take any policy and block all traffic. I´ve tried reinstalling but the result is the same.

Clients are running on XP Proffessional.  Endpoints are managed by one SEC.

Does anyone have any idea what can cause this?

Thank u

:9439


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  • 0

    Hello Christian, thanks for your reply

    I´ve reviewed the log of Sophos Client Firewall CustomActions Log.txt and this is the difference I found between a proper installation and failed.

    PC with Firewall Error:

    2011-02-09 17:28:25 RegisterSCFAdapter: Registering SCFAdapter...
    2011-02-09 17:28:25 RegisterSCFAdapter: Return Success
    2011-02-09 17:28:25 RegisterNAIPlugin: Registering NAIPlugin...
    2011-02-09 17:28:25 RegisterNAIPlugin: Return Success
    2011-02-09 17:28:26 InstallUnsignedDrivers: Installing driver...
    2011-02-09 17:28:26 InstallUnsignedDrivers: Calling DriverHelperProxy::Install()...
    2011-02-09 17:28:26 PlatformPath: Architecture x86, running DriverHelper_Win32.exe
    2011-02-09 17:28:26 Execute: C:\WINDOWS\TEMP\{12C00~1\DRIVER~2.EXE /install C:\ARCHIV~1\Sophos\AUTOUP~1\cache\scf\
    2011-02-09 17:28:44 Execute: Returned 2
    2011-02-09 17:28:44 InstallUnsignedDrivers: Return Success
    2011-02-09 17:28:44 CreateTempRebootFile: Creating temporary reboot file...
    2011-02-09 17:28:44 CreateTempRebootFile: Return Success

    PC working ok:

    2010-10-13 17:39:49 InstallUnsignedDrivers: Installing driver...
    2010-10-13 17:39:49 InstallUnsignedDrivers: Calling InstallAndLoadDrivers()...
    2010-10-13 17:39:49 DrvInstXP::Install: Calling SetTagForLoadOrder() to set tag position in PNP_TDI GroupOrderList...
    2010-10-13 17:39:49
    2010-10-13 17:39:49 DrvInstXP::Install: Return Success
    2010-10-13 17:39:49 InstallUnsignedDrivers: Return Success
    2010-10-13 17:39:50 RegisterSCFAdapter: Registering SCFAdapter...
    2010-10-13 17:39:50 RegisterSCFAdapter: Return Success
    2010-10-13 17:39:50 RegisterNAIPlugin: Registering NAIPlugin...
    2010-10-13 17:39:50 RegisterNAIPlugin: Return Success
    2010-10-13 17:39:50 CreateTempRebootFile: Creating temporary reboot file...
    2010-10-13 17:39:50 CreateTempRebootFile: Return Success

    Both installations runs from the same path.

    I'll be missing something?

    :9719
Reply
  • 0

    Hello Christian, thanks for your reply

    I´ve reviewed the log of Sophos Client Firewall CustomActions Log.txt and this is the difference I found between a proper installation and failed.

    PC with Firewall Error:

    2011-02-09 17:28:25 RegisterSCFAdapter: Registering SCFAdapter...
    2011-02-09 17:28:25 RegisterSCFAdapter: Return Success
    2011-02-09 17:28:25 RegisterNAIPlugin: Registering NAIPlugin...
    2011-02-09 17:28:25 RegisterNAIPlugin: Return Success
    2011-02-09 17:28:26 InstallUnsignedDrivers: Installing driver...
    2011-02-09 17:28:26 InstallUnsignedDrivers: Calling DriverHelperProxy::Install()...
    2011-02-09 17:28:26 PlatformPath: Architecture x86, running DriverHelper_Win32.exe
    2011-02-09 17:28:26 Execute: C:\WINDOWS\TEMP\{12C00~1\DRIVER~2.EXE /install C:\ARCHIV~1\Sophos\AUTOUP~1\cache\scf\
    2011-02-09 17:28:44 Execute: Returned 2
    2011-02-09 17:28:44 InstallUnsignedDrivers: Return Success
    2011-02-09 17:28:44 CreateTempRebootFile: Creating temporary reboot file...
    2011-02-09 17:28:44 CreateTempRebootFile: Return Success

    PC working ok:

    2010-10-13 17:39:49 InstallUnsignedDrivers: Installing driver...
    2010-10-13 17:39:49 InstallUnsignedDrivers: Calling InstallAndLoadDrivers()...
    2010-10-13 17:39:49 DrvInstXP::Install: Calling SetTagForLoadOrder() to set tag position in PNP_TDI GroupOrderList...
    2010-10-13 17:39:49
    2010-10-13 17:39:49 DrvInstXP::Install: Return Success
    2010-10-13 17:39:49 InstallUnsignedDrivers: Return Success
    2010-10-13 17:39:50 RegisterSCFAdapter: Registering SCFAdapter...
    2010-10-13 17:39:50 RegisterSCFAdapter: Return Success
    2010-10-13 17:39:50 RegisterNAIPlugin: Registering NAIPlugin...
    2010-10-13 17:39:50 RegisterNAIPlugin: Return Success
    2010-10-13 17:39:50 CreateTempRebootFile: Creating temporary reboot file...
    2010-10-13 17:39:50 CreateTempRebootFile: Return Success

    Both installations runs from the same path.

    I'll be missing something?

    :9719
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