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Firewall error

Hi everyone

Im deploying Client Firewall and I have some pc's reporting a Firewall error back to the console. I have searched the Sophos website and the knowledgebase but I have not found any reference to this error:

Code: e0010101

Description: Failed to configure the firewall

This causes the pc can't take any policy and block all traffic. I´ve tried reinstalling but the result is the same.

Clients are running on XP Proffessional. Endpoints are managed by one SEC.

Does anyone have any idea what can cause this?

Thank u

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Parents

0 IK over 13 years ago

I found the below in the EventVwr

Event Type:	Error
Event Source:	MsiInstaller
Event Category:	None
Event ID:	10005
Date:		21/09/2012
Time:		16:35:43
User:		NT AUTHORITY\SYSTEM
Computer:	PDG5
Description:
Product: Sophos Client Firewall -- Sophos Anti-Virus 6 or greater must be present in order to install Sophos Client Firewall.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 31 32 43 30 30 32 39   {12C0029
0008: 39 2d 42 38 42 34 2d 34   9-B8B4-4
0010: 30 44 33 2d 39 36 36 33   0D3-9663
0018: 2d 36 36 41 42 45 41 33   -66ABEA3
0020: 31 39 38 41 42 7d         198AB}

I found your reply for "community.sophos.com/.../message;q=Customactions#message-list" i will investigate further ...

Some log file dumps:

GOOD LOG:

MSI (s) (9C:3C) [09:08:52:950]: Doing action: SetServicesRecoveryOptions
Action ended 09:08:52: SetServicePermissons. Return value 1.
MSI (s) (9C:3C) [09:08:52:950]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetServicesRecoveryOptions' 
Action start 09:08:52: SetServicesRecoveryOptions.
MSI (s) (9C:3C) [09:08:52:950]: Skipping action: FirstInstallStartSCFManagerService (condition is false)
MSI (s) (9C:3C) [09:08:52:950]: Doing action: SetUpdateFinished
Action ended 09:08:52: SetServicesRecoveryOptions. Return value 1.
MSI (s) (9C:3C) [09:08:52:950]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetUpdateFinished' 
Action start 09:08:52: SetUpdateFinished.
MSI (s) (9C:3C) [09:08:52:950]: Doing action: StartServices
Action ended 09:08:52: SetUpdateFinished. Return value 1.
Action start 09:08:52: StartServices.
MSI (s) (9C:3C) [09:08:52:950]: Skipping action: RollbackInstallSecurityCenter (condition is false)
MSI (s) (9C:3C) [09:08:52:950]: Doing action: SetInstallUnsignedDrivers
Action ended 09:08:52: StartServices. Return value 1.

FAILED LOG:

MSI (s) (A8:14) [16:52:34:103]: Doing action: SetServicesRecoveryOptions
Action ended 16:52:34: SetServicePermissons. Return value 1.
MSI (s) (A8:14) [16:52:34:103]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetServicesRecoveryOptions' 
Action start 16:52:34: SetServicesRecoveryOptions.
MSI (s) (A8:14) [16:52:34:103]: Doing action: FirstInstallStartSCFManagerService
Action ended 16:52:34: SetServicesRecoveryOptions. Return value 1.
MSI (s) (A8:14) [16:52:34:103]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'FirstInstallStartSCFManagerService' 
Action start 16:52:34: FirstInstallStartSCFManagerService.
MSI (s) (A8:14) [16:52:34:119]: Skipping action: SetUpdateFinished (condition is false)
MSI (s) (A8:14) [16:52:34:119]: Skipping action: StartServices (condition is false)
MSI (s) (A8:14) [16:52:34:119]: Doing action: RollbackInstallSecurityCenter
Action ended 16:52:34: FirstInstallStartSCFManagerService. Return value 1.
MSI (s) (A8:14) [16:52:34:119]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'RollbackInstallSecurityCenter' 
Action start 16:52:34: RollbackInstallSecurityCenter.
MSI (s) (A8:14) [16:52:34:119]: Doing action: SetInstallUnsignedDrivers
Action ended 16:52:34: RollbackInstallSecurityCenter. Return value 1.

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