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Firewall error

CL

Hi everyone

Im deploying Client Firewall and I have some pc's reporting a Firewall error back to the console. I have searched the Sophos website and the knowledgebase but I have not found any reference to this error:

Code: e0010101

Description: Failed to configure the firewall

This causes the pc can't take any policy and block all traffic. I´ve tried reinstalling but the result is the same.

Clients are running on XP Proffessional.  Endpoints are managed by one SEC.

Does anyone have any idea what can cause this?

Thank u

:9439


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    Hello IK,

    you'd better start a new thread for the server (1603) issue if needed.

    You got the information about the status on the client from the user (as you can't remote in)? Guess you can call up the Event Viewer for this machine - there might be some additional information (e.g. service failed to start). At the moment I can't say where else to look - as the install completed successfully the logs in %TEMP% probably won't help, and SCF (if it's running) writes its logs into a database.

    If the Event Log doesn't come up with something useful you'd better contact Support. They'll probably ask for the SDU logs.

    Christian

    :32933
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  • 0

    Hello IK,

    you'd better start a new thread for the server (1603) issue if needed.

    You got the information about the status on the client from the user (as you can't remote in)? Guess you can call up the Event Viewer for this machine - there might be some additional information (e.g. service failed to start). At the moment I can't say where else to look - as the install completed successfully the logs in %TEMP% probably won't help, and SCF (if it's running) writes its logs into a database.

    If the Event Log doesn't come up with something useful you'd better contact Support. They'll probably ask for the SDU logs.

    Christian

    :32933
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