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Sophos Protection Disabled

redwheelbarrow

Getting message over Sophos icon right-bottom saying "Sophos protection disabled." Cannot find how to "enable" it.  Thanks.

:8641


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    HI,

    What does the status say in the top left corner of SAV if you open the interface?

    I.e.

    On-Access Scanning: Enabled | Disabled | Unknown?

    Firewall: Enabled | Disabled | Unknown

    Is the Sophos Anti-Virus Service running?  (start - run - services.msc)  Are all Sophos Services started?

    How much memory is the SAVService Process using? (start - run - taskmgr.exe) (Click "Show Processes for all users" if required)

    Are there any errors in the updating logs at the point where it installs/updates?


    Regards,

    Jak

    :10291
Reply
  • 0

    HI,

    What does the status say in the top left corner of SAV if you open the interface?

    I.e.

    On-Access Scanning: Enabled | Disabled | Unknown?

    Firewall: Enabled | Disabled | Unknown

    Is the Sophos Anti-Virus Service running?  (start - run - services.msc)  Are all Sophos Services started?

    How much memory is the SAVService Process using? (start - run - taskmgr.exe) (Click "Show Processes for all users" if required)

    Are there any errors in the updating logs at the point where it installs/updates?


    Regards,

    Jak

    :10291
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