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Windows XP Manual Protection - Setup.exe Installation failure

JCWVHelpdesk

Good day folks,

I am in a workgroup environment trying to manually protect a Windows XP computer using the setup.exe from the Bootstrap Location.  Problem is that after double clickling setup.exe, the wizard does not appear.   Nothing happens.

I checked Event viewer and there are not notifications of errors.  Nothing happens in the Windows Task Manager when I double click the setup.exe file.  

I also tried it on a Windows 2000 machine with same results.

Other than what I foresee as suggestions to redownload the whole program and reinstall, is there something else to do to get this started?

Thanks for your help

C

:6741


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  • 0

    Did it get as far as creating the log file:

    "Sophos ES setup.log"

    in %temp% (the temp directory for the account running setup.exe)?

    Have you tried running Process Monitor and then running setup.exe to see exactly how far it gets when compared against a machine where it works ok?

    Does the setup.exe process load any dlls etc, does it fail to load others, any access denied entries or not founds you wouldn't expect?

    Thanks,

    Jak

    :6751
Reply
  • 0

    Did it get as far as creating the log file:

    "Sophos ES setup.log"

    in %temp% (the temp directory for the account running setup.exe)?

    Have you tried running Process Monitor and then running setup.exe to see exactly how far it gets when compared against a machine where it works ok?

    Does the setup.exe process load any dlls etc, does it fail to load others, any access denied entries or not founds you wouldn't expect?

    Thanks,

    Jak

    :6751
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