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Failed to install SAVXP: The MSI has failed (error code 00000067)

SGPBLUG

Hi all,

we're experiencing problems installing the client 9.5 on a XP SP3 machine. The error message on the console is on the subject.

Instead, on the Event viewer I receive "access denied" for the service sophos-antivirus.

The user used is Domain Admin and it works on other workstations within the domain.


Any idea ??

Many thanks

SGPBLUG

:8231


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    Hello Luca,

    so the install fails but the service is (still) registered. And Sophos Anti-Virus is not in Add/Remove programs?

    Might not help you but just gave support with an update problem on the phone - Sophos Anti-Virus was in the programs list and using msicuu2 solved the problem.

    Can you delete the files from the ...\Sophos\Sophos Anti-Virus\ and the ...\AutoUpdate\Cache\ folder and request an update from the taskbar icon? 

    If the last version running was 7.6 and 9.5 never worked I'd try "downgrading" to 7.6 if the source is still available.

    Christian

    :8461
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  • 0

    Hello Luca,

    so the install fails but the service is (still) registered. And Sophos Anti-Virus is not in Add/Remove programs?

    Might not help you but just gave support with an update problem on the phone - Sophos Anti-Virus was in the programs list and using msicuu2 solved the problem.

    Can you delete the files from the ...\Sophos\Sophos Anti-Virus\ and the ...\AutoUpdate\Cache\ folder and request an update from the taskbar icon? 

    If the last version running was 7.6 and 9.5 never worked I'd try "downgrading" to 7.6 if the source is still available.

    Christian

    :8461
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