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Failed to install SAVXP: The MSI has failed (error code 00000067)

SGPBLUG

Hi all,

we're experiencing problems installing the client 9.5 on a XP SP3 machine. The error message on the console is on the subject.

Instead, on the Event viewer I receive "access denied" for the service sophos-antivirus.

The user used is Domain Admin and it works on other workstations within the domain.


Any idea ??

Many thanks

SGPBLUG

:8231


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    Hello Luca,

    sounds like a botched upgrade.  I have seen a similar problem but it was a 9.0 install/upgrade failing on a machine which already had 9.0. Turned out that a 9.5 installation had been interrupted and then the symptoms were similar to the ones you described. Using the 9.5 package solved the problem.

    Did you trigger the update by changing the policy in SEC or did you use some other method?

    Oh, and - does the executable for the Savservice exist and if so, could you check its version?

    Christian 

    :8423
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  • 0

    Hello Luca,

    sounds like a botched upgrade.  I have seen a similar problem but it was a 9.0 install/upgrade failing on a machine which already had 9.0. Turned out that a 9.5 installation had been interrupted and then the symptoms were similar to the ones you described. Using the 9.5 package solved the problem.

    Did you trigger the update by changing the policy in SEC or did you use some other method?

    Oh, and - does the executable for the Savservice exist and if so, could you check its version?

    Christian 

    :8423
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