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Failed to install SAVXP: The MSI has failed (error code 00000067)

SGPBLUG

Hi all,

we're experiencing problems installing the client 9.5 on a XP SP3 machine. The error message on the console is on the subject.

Instead, on the Event viewer I receive "access denied" for the service sophos-antivirus.

The user used is Domain Admin and it works on other workstations within the domain.


Any idea ??

Many thanks

SGPBLUG

:8231


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    Hi Christian,

    thank you so much for the reply. Unfortunately there is no Sophos in Add/remove programs, neither using the utility you were talking about.

    The strange is that the services: sophos agent, sophos message router and sophos autoupdate are started.

    The error comes from the sophos-antivirus...(acces denied)

    I've tried with local administrator, and a domain administrator.

    The installation was not a fresh install but an upgrade from the 7.6!

    Any advice ?

    Luca (SGPBLUG)

    :8375
Reply
  • 0

    Hi Christian,

    thank you so much for the reply. Unfortunately there is no Sophos in Add/remove programs, neither using the utility you were talking about.

    The strange is that the services: sophos agent, sophos message router and sophos autoupdate are started.

    The error comes from the sophos-antivirus...(acces denied)

    I've tried with local administrator, and a domain administrator.

    The installation was not a fresh install but an upgrade from the 7.6!

    Any advice ?

    Luca (SGPBLUG)

    :8375
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