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Upgrade from 4.7 to 5.0 Console Fail. Management service refuses to start.

mpendlebury

Just attempted to upgrade to Management console version 5.0 from 4.7

Installation appeared to go perfectly. Followed upgrade guide to the letter.

However, the management service now refuses to start.

A little investigation into the event logs shows.....

Sophos Managements Service :

Initialization failed.
Step: Migrating data if necessaryError: std::runtime_error. Database upgrade failed. Please see KBA 113946.Data: ErrorUnexpected

It would appear the database has not been upgraded. 

After more diggings I've checked the database instances using :

sqlcmd -E -S .\sophos -Q "select name from sysdatabases"

This returns all databases including SOPHOS45, SOPHOS47 (current version) and SOPHOS50

More digging I have tried to update the database manually....

upgradedb.exe -debug -sourceVersion=47

returns.....

25.04.2012 11:39:20      ... successfully completed.25.04.2012 11:39:20 Validating parameter values ...25.04.2012 11:39:20      ... successfully completed.25.04.2012 11:39:20 Transferring data to the new database ...25.04.2012 11:39:23 Error: std::exception thrown  SP Error: 55 (ErrorDataTransferFailed)25.04.2012 11:39:23 Exit code 5 (Failed to transfer data from the old database.)

Help please????? Thanks.

:24119


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    Thanks for the help. :smileyvery-happy:

    First real issue I've had with a upgrade and felt it was credentials logging into database all along. I've responded to sophos instructing of fix (in this case) so they may look into it to see if there is a wrinkle with service startup also.

    I've enquired if there is a script or test to run to double check all services are working as they should. (this may already exist as I haven't looked yet)

    Thanks again for your help QC.

    :24135
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  • 0

    Thanks for the help. :smileyvery-happy:

    First real issue I've had with a upgrade and felt it was credentials logging into database all along. I've responded to sophos instructing of fix (in this case) so they may look into it to see if there is a wrinkle with service startup also.

    I've enquired if there is a script or test to run to double check all services are working as they should. (this may already exist as I haven't looked yet)

    Thanks again for your help QC.

    :24135
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