Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 9 replies
  • Subscribers 1 subscriber
  • Views 4577 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Upgrade from 4.7 to 5.0 Console Fail. Management service refuses to start.

mpendlebury

Just attempted to upgrade to Management console version 5.0 from 4.7

Installation appeared to go perfectly. Followed upgrade guide to the letter.

However, the management service now refuses to start.

A little investigation into the event logs shows.....

Sophos Managements Service :

Initialization failed.
Step: Migrating data if necessaryError: std::runtime_error. Database upgrade failed. Please see KBA 113946.Data: ErrorUnexpected

It would appear the database has not been upgraded. 

After more diggings I've checked the database instances using :

sqlcmd -E -S .\sophos -Q "select name from sysdatabases"

This returns all databases including SOPHOS45, SOPHOS47 (current version) and SOPHOS50

More digging I have tried to update the database manually....

upgradedb.exe -debug -sourceVersion=47

returns.....

25.04.2012 11:39:20      ... successfully completed.25.04.2012 11:39:20 Validating parameter values ...25.04.2012 11:39:20      ... successfully completed.25.04.2012 11:39:20 Transferring data to the new database ...25.04.2012 11:39:23 Error: std::exception thrown  SP Error: 55 (ErrorDataTransferFailed)25.04.2012 11:39:23 Exit code 5 (Failed to transfer data from the old database.)

Help please????? Thanks.

:24119


This thread was automatically locked due to age.
Parents
  • 0

    Hello M,

    Sophos Mangement Service runs as Local System (the Sophos Management Host with the management user). So it seems to be correct. Had a similar problem on one of the servers going from 4.7 to 5.0 so it might be a glitch. Had no problems since then (and it was some time ago, upgraded as soon as 5.0 became available).

    Christian

    :24131
Reply
  • 0

    Hello M,

    Sophos Mangement Service runs as Local System (the Sophos Management Host with the management user). So it seems to be correct. Had a similar problem on one of the servers going from 4.7 to 5.0 so it might be a glitch. Had no problems since then (and it was some time ago, upgraded as soon as 5.0 became available).

    Christian

    :24131
Children
No Data