0000003a - Installation involves creating a scheduled task on the computer. Windows 7

Hello,

I'm reviving an old thread, but it's the same error.

I've just completed a Windows SBS 2008 server install with all Microsoft updates installed, followed by Sophos, the Control Center is version 4.0.0.2362.

I'm trying to protect Windows 7 client computers. The Sophos dashboard shows the client as Windows 7.

When adding the computer, I have tried using the domain administrator, or a user with administrator rights. I also had to enable "Remote Registry" service on the client computer to go pass the initial error "0000002e  The installation did not start.  The computer may have been shut down, renamed or disconnected, or a required service may not be running.  It may be running Windows XP Home or Windows Vista."

I now get the error "0000003a  Installation involves creating a scheduled task on the computer. Access was denied when creating this task. The default admin share (called C$) may not be accessible or a required service may not be running.".

From the server, I can access \\client\c$, the client registry and \\client\c$\windows\ tasks. I note that there is a file Sophos_InstTask.job in \\client\c$\windows\tasks. But from what I've read, Windows 7 Tasks are in \\client\c$\windows\system32\tasks and they are in xml format, not .job binary format.

Is this the problem? Or is there something else I'm missing?

Thanks

Thierry

Hello,

I'm reviving an old thread, but it's the same error.

I've just completed a Windows SBS 2008 server install with all Microsoft updates installed, followed by Sophos, the Control Center is version 4.0.0.2362.

I'm trying to protect Windows 7 client computers. The Sophos dashboard shows the client as Windows 7.

When adding the computer, I have tried using the domain administrator, or a user with administrator rights. I also had to enable "Remote Registry" service on the client computer to go pass the initial error "0000002e  The installation did not start.  The computer may have been shut down, renamed or disconnected, or a required service may not be running.  It may be running Windows XP Home or Windows Vista."

I now get the error "0000003a  Installation involves creating a scheduled task on the computer. Access was denied when creating this task. The default admin share (called C$) may not be accessible or a required service may not be running.".

From the server, I can access \\client\c$, the client registry and \\client\c$\windows\ tasks. I note that there is a file Sophos_InstTask.job in \\client\c$\windows\tasks. But from what I've read, Windows 7 Tasks are in \\client\c$\windows\system32\tasks and they are in xml format, not .job binary format.

Is this the problem? Or is there something else I'm missing?

Thanks

Thierry