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Client computers getting error messages

Drew415

I have client systems (XP PRO) that are throwing an error: "performs virus scanning and disinfection functions encountered a problem and needed to close" This error pops up sparactically throughout the day. The console shows that the machines are same as policy and are up to date. I checked firewalls, added ports, Remote Desk Top, etc. But still can't get it to work correcty. Am I missing something? Thanks in advance!

:3963


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    That I know of, there are at least 8-10 systems. Could be more that users are not telling about. I verified that the scheduled scans are present  in the Scheduled Tasks in some systems and others are not. On the systems that ran the scheduled scan, it finished within 4 minutes. (Doesn't seem right) The systems that did not have the scheduled scan, I could not open  SESC. They are getting error like: "Error requesting data control manager"  "Error configuring Data Control Manager" Error requesting component BHO manager"  :Faulting application SavService.exe. faulting module kernel32.dll.

    Sent the logs over to Sophos Monday morning and still waiting for a response from tech support...was hoping to get an answer sooner, but I'm back here hoping someone on here can shed some light.

    Thanks

    :4115
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  • 0

    That I know of, there are at least 8-10 systems. Could be more that users are not telling about. I verified that the scheduled scans are present  in the Scheduled Tasks in some systems and others are not. On the systems that ran the scheduled scan, it finished within 4 minutes. (Doesn't seem right) The systems that did not have the scheduled scan, I could not open  SESC. They are getting error like: "Error requesting data control manager"  "Error configuring Data Control Manager" Error requesting component BHO manager"  :Faulting application SavService.exe. faulting module kernel32.dll.

    Sent the logs over to Sophos Monday morning and still waiting for a response from tech support...was hoping to get an answer sooner, but I'm back here hoping someone on here can shed some light.

    Thanks

    :4115
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