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USB Device Requires Admin to install ONLY when Sophos is installed

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I am using a Device Control Policy and Blocking All USB Removable storage  ’’’’EXCEPT  Integral  Encrypted  USB Flash Drive’’’’.. The USB Flash Drive loads All Ok if Admin, but if User plugs the device in,  there are a total of Four Windows Admin Requests  to get through before using the device. This does NOT happen if The Policy is NOT enabled.  To be Clear.. They are Windows Admin Requests and do not appear for Admins. I have tried all the Policy and Registry Edits. Anybody had this problem before?.. .  Using AV Version 9.5 and Console 4.51

:5929


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    Hi Christian,

    Operating System is XP SP3.  The Admin requests are just the standard "you need to be a member of the admin group to install this device". The device works fine for any user after it has been 'installed' by admin and no more pop ups.

    Basically it installs two Virtual Drives E: and F:. One for The Encryption Software and the other for Data. It Installs for the basic 'Input of the Device' and then again when the 'Encryption Software exe' is Started. So it looks like a simple Windows Hardware Install and then a Windows Software Install, requiring 'Registry' and 'C:'  Write/Modify Permissions.

    'Detect but do not Block' is OK, but as soon you try to set an access level such as 'Removable Storage Blocked' and then 'Exempted' the problem occurs.

    I haven't checked the Verbose logging yet. That would be a whole different excercise, but I made need to look at that.

    We intend to use these in our company (already purchased 30) any don't want to have a technician install for users everytime.

    Thanks for your interest.

    :5955
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  • 0

    Hi Christian,

    Operating System is XP SP3.  The Admin requests are just the standard "you need to be a member of the admin group to install this device". The device works fine for any user after it has been 'installed' by admin and no more pop ups.

    Basically it installs two Virtual Drives E: and F:. One for The Encryption Software and the other for Data. It Installs for the basic 'Input of the Device' and then again when the 'Encryption Software exe' is Started. So it looks like a simple Windows Hardware Install and then a Windows Software Install, requiring 'Registry' and 'C:'  Write/Modify Permissions.

    'Detect but do not Block' is OK, but as soon you try to set an access level such as 'Removable Storage Blocked' and then 'Exempted' the problem occurs.

    I haven't checked the Verbose logging yet. That would be a whole different excercise, but I made need to look at that.

    We intend to use these in our company (already purchased 30) any don't want to have a technician install for users everytime.

    Thanks for your interest.

    :5955
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