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USB Device Requires Admin to install ONLY when Sophos is installed

Emineminem

I am using a Device Control Policy and Blocking All USB Removable storage  ’’’’EXCEPT  Integral  Encrypted  USB Flash Drive’’’’.. The USB Flash Drive loads All Ok if Admin, but if User plugs the device in,  there are a total of Four Windows Admin Requests  to get through before using the device. This does NOT happen if The Policy is NOT enabled.  To be Clear.. They are Windows Admin Requests and do not appear for Admins. I have tried all the Policy and Registry Edits. Anybody had this problem before?.. .  Using AV Version 9.5 and Console 4.51

:5929


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    Hello Emineminem,

    can't say if turning on verbose logging (using the client's GUI) will give you any useful information but you could try.

    You did not say which OS. Do the request have any specific text or are they just general (Administrator, blah blah ...)?

    Once the four requests have been authenticated - do they pop up again the next time the device is used by a non-administrator? And is the behaviour the same if you use Detect but do not block devices?

    Christian

    :5945
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  • 0

    Hello Emineminem,

    can't say if turning on verbose logging (using the client's GUI) will give you any useful information but you could try.

    You did not say which OS. Do the request have any specific text or are they just general (Administrator, blah blah ...)?

    Once the four requests have been authenticated - do they pop up again the next time the device is used by a non-administrator? And is the behaviour the same if you use Detect but do not block devices?

    Christian

    :5945
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