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"Problem IDE is present" from script, but it seems to be fixed?

AxL

Hello, we had the seting that seems to have been the most problematic ("delete"), but I think recovery is near.  I have (I believe/hope) followed the steps correctly...

live protection is enabled

exclusions entered

now set to deny rather than delete

waited 10-15 mins

saw that javab-jd.ide was present, generated a list of affected endpoints

repaired update managers (repair option did not work, had to dload the installer), and ran 'update now'

now the part I get unsure about is here;

javab-jd.ide is still there, with a timestamp of 9/19/2012 5:20pm.  I downloaded FixUpdate.vbs and ran it on two affected endpoints, which has the worrisome lines at the beginning;

Problem IDE is present.

IDE that fixes issue is NOT present.

Update did not receive newer IDEs.

BUT, everything fro mthere appears to go smoothly, it stops the SAV, deletes Quarantine.xml, and so on, and the end result is a nice shiny Sophos shield in the systray looking quite normal.

I'm concerned about the 3 lines above though and if there's a problem with Update Managers not...updating?  I don't know, I just don't want to go around running this if it really isn't fixing the problem. 

Thanks in advance.

:32765


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    Hi there, no problem on the response time, I'm sure y'all are swamped.  I gotta sign off for the day after this msg anyways, back to it tomorrow.

    No change, unfortunately.

    We have one SUM on 2003, a few others on 2008.  I tried this out on the 2003 one, it cleared all the contents of those two directories except for "Decoded-Sub1" under "Working" (an "in use or protected" error msg).  I even tried stopping the Sophos Update Manager in Windows Servies, but still no delete success.  So back in the Console, "Update Now", then out to another affected PC and the same script results.

    As far as I can tell, the right javab-jd.ide file is there in the CID and the script is pointing to that CID, but there's still some odd disconnect somewhere.  Like I said, the PCs seem to really be fixed after doing this, even other installers that got hit are working again, e.g. Adobe Reader and Java.

    Anyways, thanks for the help so far, I'll check back in tomorrow A.M. :)

    :32839
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  • 0

    Hi there, no problem on the response time, I'm sure y'all are swamped.  I gotta sign off for the day after this msg anyways, back to it tomorrow.

    No change, unfortunately.

    We have one SUM on 2003, a few others on 2008.  I tried this out on the 2003 one, it cleared all the contents of those two directories except for "Decoded-Sub1" under "Working" (an "in use or protected" error msg).  I even tried stopping the Sophos Update Manager in Windows Servies, but still no delete success.  So back in the Console, "Update Now", then out to another affected PC and the same script results.

    As far as I can tell, the right javab-jd.ide file is there in the CID and the script is pointing to that CID, but there's still some odd disconnect somewhere.  Like I said, the PCs seem to really be fixed after doing this, even other installers that got hit are working again, e.g. Adobe Reader and Java.

    Anyways, thanks for the help so far, I'll check back in tomorrow A.M. :)

    :32839
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