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"Problem IDE is present" from script, but it seems to be fixed?

AxL

Hello, we had the seting that seems to have been the most problematic ("delete"), but I think recovery is near.  I have (I believe/hope) followed the steps correctly...

live protection is enabled

exclusions entered

now set to deny rather than delete

waited 10-15 mins

saw that javab-jd.ide was present, generated a list of affected endpoints

repaired update managers (repair option did not work, had to dload the installer), and ran 'update now'

now the part I get unsure about is here;

javab-jd.ide is still there, with a timestamp of 9/19/2012 5:20pm.  I downloaded FixUpdate.vbs and ran it on two affected endpoints, which has the worrisome lines at the beginning;

Problem IDE is present.

IDE that fixes issue is NOT present.

Update did not receive newer IDEs.

BUT, everything fro mthere appears to go smoothly, it stops the SAV, deletes Quarantine.xml, and so on, and the end result is a nice shiny Sophos shield in the systray looking quite normal.

I'm concerned about the 3 lines above though and if there's a problem with Update Managers not...updating?  I don't know, I just don't want to go around running this if it really isn't fixing the problem. 

Thanks in advance.

:32765


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  • 0

    What OS are you using? try clearing the contents of your Warehouse and Working folders in 2k3:

    "C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working"

    "C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\Warehouse"

    in 2k8 it should be:

    "C:\ProgramData\Sophos\Update Manager\Working"

    "C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse"

    once this is done run an update now and then check to confirm that the Javab-JD.ide is present in the CID, once done the tool should resolve itself. Appologies for the delay in getting back to you on this.

    :32823
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  • 0

    What OS are you using? try clearing the contents of your Warehouse and Working folders in 2k3:

    "C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working"

    "C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\Warehouse"

    in 2k8 it should be:

    "C:\ProgramData\Sophos\Update Manager\Working"

    "C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse"

    once this is done run an update now and then check to confirm that the Javab-JD.ide is present in the CID, once done the tool should resolve itself. Appologies for the delay in getting back to you on this.

    :32823
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