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"Problem IDE is present" from script, but it seems to be fixed?

AxL

Hello, we had the seting that seems to have been the most problematic ("delete"), but I think recovery is near.  I have (I believe/hope) followed the steps correctly...

live protection is enabled

exclusions entered

now set to deny rather than delete

waited 10-15 mins

saw that javab-jd.ide was present, generated a list of affected endpoints

repaired update managers (repair option did not work, had to dload the installer), and ran 'update now'

now the part I get unsure about is here;

javab-jd.ide is still there, with a timestamp of 9/19/2012 5:20pm.  I downloaded FixUpdate.vbs and ran it on two affected endpoints, which has the worrisome lines at the beginning;

Problem IDE is present.

IDE that fixes issue is NOT present.

Update did not receive newer IDEs.

BUT, everything fro mthere appears to go smoothly, it stops the SAV, deletes Quarantine.xml, and so on, and the end result is a nice shiny Sophos shield in the systray looking quite normal.

I'm concerned about the 3 lines above though and if there's a problem with Update Managers not...updating?  I don't know, I just don't want to go around running this if it really isn't fixing the problem. 

Thanks in advance.

:32765


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  • 0

    Hello AxL, it looks like you ran the script in an analysis mode, what parameters did you use?

    Could you confirm if you are updating from a CID, if so, are you aware if SUM has been fixed already before re-running this script? I suspect it may be that your CID has not been updated which would be why the:

    Problem IDE is present.

    IDE that fixes issue is NOT present.

    Update did not receive newer IDEs.

    Statements are there if the rest of the actions have been successful. Please do the following:

    HtH

    :32779
Reply
  • 0

    Hello AxL, it looks like you ran the script in an analysis mode, what parameters did you use?

    Could you confirm if you are updating from a CID, if so, are you aware if SUM has been fixed already before re-running this script? I suspect it may be that your CID has not been updated which would be why the:

    Problem IDE is present.

    IDE that fixes issue is NOT present.

    Update did not receive newer IDEs.

    Statements are there if the rest of the actions have been successful. Please do the following:

    HtH

    :32779
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