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Enterprise Console Email Alerting not working

ryankurowski

I have enabled email alerting in my Anti-Virus and HIPS Policy but when a virus has been detected on a client I am not getting a email notification. The funny thing is I will get an email about scanning errors from the server that Sophos is installed on but that is it. Please if anyone has any insight into why I am not receiving emails then please reply to my post.

Ryan

:5642


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  • 0

    Hi,

    So the client, specifically SAVService.exe is unable to sent emails?

    I think SAV uses CDO (cdosys.dll) to send emails.  That being the case, on your clients does the following VBScript work:

    set objCDOMessage=createobject("CDO.Message") 
objCDOMessage.Subject="CDO Test" 
objCDOMessage.From="from@local.test" 
objCDOMessage.To="to@local.test" 
objCDOMessage.TextBody="Body"
objCDOMessage.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/sendusing")=2 
objCDOMessage.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/smtpserver")="127.0.0.1"
objCDOMessage.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/smtpserverport")=25 
objCDOMessage.Configuration.Fields.Update
objCDOMessage.Send

    You'll need to copy the above into a file called "CDO.vbs" for example, then change 127.0.0.1 to the address of your SMTP server and update the email addresses for your domain.  

    If you get a message about being unable to create an object, I would suggest running:
    regsvr32 C:\windows\system32\cdosys.dll

    If it succeeds then try the script again. If that works I would expect SAV to.

    Regards,

    Jak

    :18757
Reply
  • 0

    Hi,

    So the client, specifically SAVService.exe is unable to sent emails?

    I think SAV uses CDO (cdosys.dll) to send emails.  That being the case, on your clients does the following VBScript work:

    set objCDOMessage=createobject("CDO.Message") 
objCDOMessage.Subject="CDO Test" 
objCDOMessage.From="from@local.test" 
objCDOMessage.To="to@local.test" 
objCDOMessage.TextBody="Body"
objCDOMessage.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/sendusing")=2 
objCDOMessage.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/smtpserver")="127.0.0.1"
objCDOMessage.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/smtpserverport")=25 
objCDOMessage.Configuration.Fields.Update
objCDOMessage.Send

    You'll need to copy the above into a file called "CDO.vbs" for example, then change 127.0.0.1 to the address of your SMTP server and update the email addresses for your domain.  

    If you get a message about being unable to create an object, I would suggest running:
    regsvr32 C:\windows\system32\cdosys.dll

    If it succeeds then try the script again. If that works I would expect SAV to.

    Regards,

    Jak

    :18757
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