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Enterprise Console Email Alerting not working

ryankurowski

I have enabled email alerting in my Anti-Virus and HIPS Policy but when a virus has been detected on a client I am not getting a email notification. The funny thing is I will get an email about scanning errors from the server that Sophos is installed on but that is it. Please if anyone has any insight into why I am not receiving emails then please reply to my post.

Ryan

:5642


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    Hello Matt,

    didn't expect it'd be that simple but it's always a good idea to rule out silly mistakes. So you get the alert in SEC, the alert is also sent to the Event Log (as ID 32) but email doesn't seem to get triggered, right? And it is also a general problem (i.e. all clients show the same behaviour)?

    Guess it's time to have Support take a look. Sorry I couldn't be of more help.

    Christian

    :18745
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  • 0

    Hello Matt,

    didn't expect it'd be that simple but it's always a good idea to rule out silly mistakes. So you get the alert in SEC, the alert is also sent to the Event Log (as ID 32) but email doesn't seem to get triggered, right? And it is also a general problem (i.e. all clients show the same behaviour)?

    Guess it's time to have Support take a look. Sorry I couldn't be of more help.

    Christian

    :18745
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